Consumer advice

Be smart - buy smart

In an endeavour to provide Indigenous consumers with information on their consumer rights, the Be Smart - Buy Smart booklet provides helpful tips and information about shopping rights and responsibilities under Australian Consumer Law.

It is part of a joint consumer awareness initiative by all state and territory consumer protection agencies in Australia, with support from the National Indigenous Consumer Strategy Reference Group.  

Compare unit prices to save at the checkout

The Australian Competition and Consumer Commission is reminding consumers that they can save money on food-based grocery products by comparing unit prices before they buy.

“Unit pricing is a labeling system that shows standard units of measurement to help consumers easily compare the prices of products, regardless of their size or brand. Savvy shoppers should look for unit pricing on shelf labels, display signs and in newspaper and catalogue advertisements,” ACCC Acting Chair Delia Rickard said.

Drip pricing

Drip pricing is where a headline price is advertised at the beginning of an online purchasing process and additional fees and charges which may be unavoidable are then incrementally disclosed (or ‘dripped’).

EnergyAustralia ordered by consent to pay $1.2 million for unlawful sales tactics

The Federal Court has ordered by consent that EnergyAustralia Pty Ltd (EnergyAustralia) pay a penalty of $1.2 million for unlawful door-to-door selling practices in proceedings brought by the Australian Competition and Consumer Commission.

The Court declared that EnergyAustralia, through the conduct of certain sales representatives acting on its behalf, made false and misleading representations and engaged in misleading and deceptive conduct while calling on consumers at their homes to negotiate agreements for the supply of retail electricity by EnergyAustralia.

ACCC encourages consumers to review their phone and internet plans

The Australian Competition and Consumer Commission is urging consumers to review their phone and internet plans following the tabling of its Annual Telecommunications Reports for 2012-13 in Parliament.

“With the widespread use of included value plans in the telecommunications sector, we urge all customers to take the time to review their plans to see if they are getting the best deal,” ACCC Chairman Rod Sims said.

“Customers should consider asking service providers for a Critical Information Summary to make it easier to compare different plans on a like-for-like basis.”

Get to know your phone rights: World Consumer Rights Day 2014

The Australian Competition and Consumer Commission is reminding consumers to make sure they understand their consumer rights, particularly in relation to their mobile phones on World Consumer Rights Day, Saturday March 15.

World Consumers Rights Day is an international day of action and awareness which promotes the rights of consumers around the globe. This year consumer organisations are joining forces to highlight the consumer issues relating to mobile phone services.

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