Consumer advice

EnergyAustralia ordered by consent to pay $1.2 million for unlawful sales tactics

The Federal Court has ordered by consent that EnergyAustralia Pty Ltd (EnergyAustralia) pay a penalty of $1.2 million for unlawful door-to-door selling practices in proceedings brought by the Australian Competition and Consumer Commission.

The Court declared that EnergyAustralia, through the conduct of certain sales representatives acting on its behalf, made false and misleading representations and engaged in misleading and deceptive conduct while calling on consumers at their homes to negotiate agreements for the supply of retail electricity by EnergyAustralia.

ACCC encourages consumers to review their phone and internet plans

The Australian Competition and Consumer Commission is urging consumers to review their phone and internet plans following the tabling of its Annual Telecommunications Reports for 2012-13 in Parliament.

“With the widespread use of included value plans in the telecommunications sector, we urge all customers to take the time to review their plans to see if they are getting the best deal,” ACCC Chairman Rod Sims said.

“Customers should consider asking service providers for a Critical Information Summary to make it easier to compare different plans on a like-for-like basis.”

Get to know your phone rights: World Consumer Rights Day 2014

The Australian Competition and Consumer Commission is reminding consumers to make sure they understand their consumer rights, particularly in relation to their mobile phones on World Consumer Rights Day, Saturday March 15.

World Consumers Rights Day is an international day of action and awareness which promotes the rights of consumers around the globe. This year consumer organisations are joining forces to highlight the consumer issues relating to mobile phone services.

Trampoline safety

This checklist will help to ensure your trampoline doesn't spring a nasty suprise.

Your consumer rights: Indigenous art and craft

Outlines a few simple steps you can take to help protect yourself and ensure that you are buying genuine Indigenous art.

Where does your food come from?

Statements about where food has been made or grown are found on product labels, packaging or in advertising.