Consumer advice

ACCC to commence excessive surcharge compliance role on 1 September 2016

The Australian Competition and Consumer Commission will begin enforcing the ban on excessive surcharges for large merchants on 1 September 2016.

Earlier today, the Reserve Bank of Australia Payments System Board (PSB) published its Standard which relates to surcharges by merchants when charging customers for the use of a credit or debit card. Surcharges will be excessive where they exceed the permitted cost of acceptance, as defined in the Standard.

ACCC releases comparator website guidance

The Australian Competition and Consumer Commission has released consumer and industry guidance on the operation and use of comparator websites.

“The consumer guidance offers tips to help consumers get the best outcomes when using comparator websites. The industry guidance sets out the standards that the ACCC expects comparator websites to meet,” ACCC Deputy Chair Delia Rickard said.

Dealing with debt collectors: your rights & responsibilities

This consumer brochure will help people who are currently dealing with debt problems, or being contacted by debt collectors.

Comparing apples with apples - ACCC report on the comparator website industry in Australia

The Australian Competition and Consumer Commission (ACCC) today released its report into the comparator website industry in Australia, which examines how the industry operates, and identifies challenges and benefits for both consumers and businesses.

“Comparator websites can drive competition and deliver significant savings and other benefits to consumers, but any new industry may have a few bad apples,” ACCC Deputy Chair Delia Rickard said.

ACCC launches two short films for Indigenous consumers

The Australian Competition and Consumer Commission is launching key components of its strategy for Indigenous consumer protection, including two short films and its revamped Indigenous consumer hotline at an event in Darwin today.

The films are aimed at educating Indigenous consumers about their rights and focus on direct debit contracts and scams, and continue the ACCC’s important work in Indigenous consumer protection issues.

ACCC sweeps dating sites

The Australian Competition and Consumer Commission has joined an international initiative to protect vulnerable consumers by sweeping dating websites for misleading offers, unclear pricing policies or consumer contracts with unfair terms.

The web search is part of the International Consumer Protection and Enforcement Network (ICPEN)’s annual internet sweep, involving over 50 consumer protection agencies around the world.