The International Consumer Protection and Enforcement Network (ICPEN) has launched its updated website to deliver better consumer protection worldwide.
Use this tool to create an email you can send to the business you bought the product or received the service from. If you prefer, you can print the letter and send via the post.
The 2017 event was held on Wednesday 15 March at ZINC at Federation Square in Melbourne.
Yale Prima Pty Ltd (Yale Prima) has committed to the Australian Competition and Consumer Commission that it will comply with its Australian Consumer Law (ACL) consumer guarantee obligations as a manufacturer in relation to providing remedies to consumers who purchased faulty JVC-branded televisions from Dick Smith prior to 5 January 2016.
As required by the ACL, Yale Prima will offer full refunds to consumers under its own 12 month manufacturer’s warranty for unrepairable televisions purchased from Dick Smith prior to 5 January 2016.
The Australian Competition and Consumer Commission will begin enforcing the ban on excessive surcharges for large merchants on 1 September 2016.
Earlier today, the Reserve Bank of Australia Payments System Board (PSB) published its Standard which relates to surcharges by merchants when charging customers for the use of a credit or debit card. Surcharges will be excessive where they exceed the permitted cost of acceptance, as defined in the Standard.