Consumer advice

Your rights when you buy something

This guide explains your consumer rights and the steps you can take to resolve problems. It is written in Easy English, which is more accessible for people who have difficulty reading and understanding written information.

Information for consumers with disability

This fact sheet explains your consumer rights and the steps you can take to resolve problems.

Your consumer rights: a guide for consumers with disability

When you buy goods and services including disability-related purchases, you have rights under law. This guide explains your consumer rights, how to be a smart shopper, what to look out for when signing a contract/service agreement and the steps you can take to resolve problems.

Yale Prima agrees to provide remedies for JVC-branded televisions sold by Dick Smith

Yale Prima Pty Ltd (Yale Prima) has committed to the Australian Competition and Consumer Commission that it will comply with its Australian Consumer Law (ACL) consumer guarantee obligations as a manufacturer in relation to providing remedies to consumers who purchased faulty JVC-branded televisions from Dick Smith prior to 5 January 2016.

As required by the ACL, Yale Prima will offer full refunds to consumers under its own 12 month manufacturer’s warranty for unrepairable televisions purchased from Dick Smith prior to 5 January 2016.

ACCC to commence excessive surcharge compliance role on 1 September 2016

The Australian Competition and Consumer Commission will begin enforcing the ban on excessive surcharges for large merchants on 1 September 2016.

Earlier today, the Reserve Bank of Australia Payments System Board (PSB) published its Standard which relates to surcharges by merchants when charging customers for the use of a credit or debit card. Surcharges will be excessive where they exceed the permitted cost of acceptance, as defined in the Standard.