Consumer advice
ACCC's enforcement and compliance policy update 2022-23
ACCC Chair Rod Sims addressed the Committee for Economic Development of Australia (CEDA) to discuss the ACCC's enforcement and compliance policies for 2022-23.
Find out where your flowers are really coming from this Valentine's Day
The ACCC is urging consumers buying flowers this Valentine’s Day to ask where their flowers are coming from and make sure they are not being misled into thinking large ‘order gatherers’ are locally-based florists.
Arranging a funeral service
National Consumer Congress 2021 - Virtual Lecture Series
Easier comparisons now available for foreign currency conversions
People who use foreign currency conversion (FX) services now have greater access to accurate online calculators to help compare prices, but the ACCC says greater transparency is still needed at a time when many Australians are sending money to family and friends overseas.
The ACCC’s Foreign currency exchange services inquiry report, released in September last year, found many Australian consumers were paying too much for FX services.
Changes needed to protect consumers using customer loyalty schemes
Improvements to customer loyalty schemes and broader legislative reforms are required to protect consumers using loyalty schemes, according to the ACCC’s final report into customer loyalty schemes released today.
The report recommends loyalty schemes, such as frequent flyer, supermarket and hotel operators, better inform consumers, improve their data practices and stop automatically linking members’ payment cards to their loyalty scheme profiles. It also calls for broader changes to consumer and privacy law.
National Consumer Congress 2020 - a vision of fairness
Significant concerns with customer loyalty schemes
Customer loyalty schemes, including frequent flyer, supermarket and credit card operators, must ensure they are not misleading consumers according to an ACCC draft report released today for comment.
The ACCC’s Customer Loyalty Schemes draft report highlights a number of concerns:
Australians paying millions too much for foreign currency services
Australian consumers are paying too much for foreign currency conversion (FX) services because of confusing pricing and a lack of robust competition, a new ACCC report has found.