The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.
The ACCC offers advice to consumers about how to resolve problems or make a complaint.
Discount voucher schemes may offer discounts or other benefits when buying products or services from participating businesses. There are often terms and conditions attached to the scheme.
Petrol prices in regional locations are generally higher than those in the capital cities. They are also more stable, as there are only a few regional locations with petrol price cycles.
Whether you are renting, buying or selling a home, real estate agents must not mislead you and must use fair contract terms in line with federal, state and territory laws.
There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed.
Internet services vary according to your location and the type of connection you have. Shop around for a contract that fits your needs and budget.
Consumers often ask us how they can check if the business or trader they are dealing with is legitimate or genuine.
Always try to resolve a problem with a business before seeking help from the ACCC. You can do this by speaking directly with the salesperson or manager or if this fails, by writing a complaint letter.
There are different types of warranties that businesses can offer to consumers. These warranties do not override or limit consumer guarantees and consumers may be entitled to a repair, replacement or refund, even if any voluntary or extended warranty has expired.