Always try to resolve a problem with a business before seeking help from the ACCC. You can do this by speaking directly with the salesperson or manager or if this fails, by writing a complaint letter.
Discount voucher schemes may offer discounts or other benefits when buying products or services from participating businesses. There are often terms and conditions attached to the scheme.
Whether you are renting, buying or selling a home, real estate agents must not mislead you and must use fair contract terms in line with federal, state and territory laws.
Internet services vary according to your location and the type of connection you have. Shop around for a contract that fits your needs and budget.
Petrol prices in regional locations are generally higher than those in the capital cities. They are also more stable, as there are only a few regional locations with petrol price cycles.
As a business, you can protect yourself by being aware of the common scams that target small businesses.
There are different types of warranties that businesses can offer to consumers. These warranties do not override or limit consumer guarantees and consumers may be entitled to a repair, replacement or refund, even if any voluntary or extended warranty has expired.
Businesses are free to set their prices and discount their goods and services as they see fit, but they must set their prices independently of their competitors. Pricing goods below cost can be illegal in certain circumstances.
In most cases, businesses have the right to decide who they do business with. There are a few circumstances, where a suppliers' refusal to supply is breaking the law.
Consumers often ask us how they can check if the business or trader they are dealing with is legitimate or genuine.