There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed.
Internet services vary according to your location and the type of connection you have. Shop around for a contract that fits your needs and budget.
While price cycles usually operate in regular patterns, the cheapest and most expensive days to buy petrol change from cycle to cycle.
Consumers often ask us how they can check if the business or trader they are dealing with is legitimate or genuine.
Always try to resolve a problem with a business before seeking help from the ACCC. You can do this by speaking directly with the salesperson or manager or if this fails, by writing a complaint letter.
There are different types of warranties that businesses can offer to consumers. These warranties do not override or limit consumer guarantees and consumers may be entitled to a repair, replacement or refund, even if any voluntary or extended warranty has expired.
Businesses are free to set their prices and discount their goods and services as they see fit, but they must set their prices independently of their competitors. Pricing goods below cost can be illegal in certain circumstances.
In most cases, businesses have the right to decide who they do business with. There are a few circumstances, where a suppliers' refusal to supply is breaking the law.
As a business, you can protect yourself by being aware of the common scams that target small businesses.
The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.