Complaints | Page 3 | ACCC

Warranties

Businesses must honour any extra promises they make about product quality or how they will fix problems with their products or services.

Checking a business is genuine

Consumers can check a business’s registration, permits, licenses and memberships to see if it’s genuine.

Contacting a business to fix a problem

If you have a problem with a product or service, your first step is to contact the seller. If they don’t resolve the problem, you can take it further.

Real estate

Real estate agents must give consumers truthful information and must not mislead consumers to encourage higher offers.

Petrol price cycles in major cities

Petrol prices move up and down in regular patterns in Australia’s major cities. These petrol price cycles are the result of pricing policies of petrol retailers.