Your local state and territory consumer protection agency (sometimes called 'consumer affairs') can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and the seller.
The Code provides mechanisms for parties to a franchise agreement to try and resolve disputes in a timely and cost effective manner.
Advice, dispute resolution and small claims legal services are provided by these other helpful agencies.
There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed.