Cartel immunity
If you're aware of cartel conduct or are involved in a cartel, you can make a report to the ACCC and apply for immunity from prosecution.
Complaints
The ACCC and other regulators supporting people with disability
The ACCC is reminding people with disability to use their consumer rights when buying goods and services under the National Disability Insurance Scheme (NDIS) and to be aware of the range of organisations that can assist when things go wrong.
Dealers squeezed by car manufacturers at consumers’ expense
Car manufacturers need to step up to meet their consumer guarantee obligations under the Australian Consumer Law (ACL) and stop putting the squeeze on dealers through dealer agreements, policies and procedures, ACCC Chairman Rod Sims told the 2017 Australian Automotive Dealer Association National Dealer Convention in Sydney today.
Communications at the turning point
Addressing the Communications Day Unwired Revolution Conference in Sydney, ACCC Chairman Rod Sims welcomed the entry of new mobile and fixed broadband competitors into the Australian telecommunications market, and outlined ACCC activities in the sector such as the broadband speed monitoring program.
Complaint letter tool
Use this tool to create an email you can send to the business you bought the product or received the service from. If you prefer, you can print the letter and send via the post.
Switching mobile services
You don’t necessarily have to switch your provider to get the best deal. If you’ve been with the same provider for a while you may also get a better deal just by switching to a new plan.
Other regulators & government agencies
Other regulators and helpful government agencies in different sectors are listed below.
Make a complaint as a business
There are three steps to follow when making a complaint.
Unfair business practices
There are a number of sales practices that are illegal for businesses to engage in when dealing with their customers.