Switching internet & phone services
You don’t necessarily have to switch your provider to get the best deal. If you’ve been with the same provider for a while you may also get a better deal just by switching to a new plan.
Complaints
Other regulators & government agencies
Other regulators and helpful government agencies in different sectors are listed below.
Make a complaint as a business
When making a complaint follow the steps below.
Unfair business practices
There are a number of sales practices that are illegal for businesses to engage in when dealing with their customers.
Cartels
Businesses that make agreements with their competitors to fix prices, rig bids, share markets or restrict outputs are breaking laws and stealing from consumers and businesses by inflating prices, reducing choices and damaging the economy.
Help when you're in debt
People get into financial difficulties for many reasons. If you find yourself in debt, there is help available.
When a business goes bust
Consumers can be left out of pocket when a business goes bust. For any queries or complaints regarding an insolvent company, you should contact the appointed external administrator.
Consumer protection agencies
Your local state and territory consumer protection agency (sometimes called 'consumer affairs') can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and the seller.
Consumer guarantees
Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights.