Competition and Consumer Act 2010

Telstra offers to compensate 42,000 customers for slow NBN speeds

Telstra has agreed to offer remedies to around 42,000 customers for promoting and offering some of its National Broadband Network (NBN) speed plans as being capable of delivering specified maximum speeds, when those maximum speeds could not be achieved in real-world conditions.

Between September 2015 and November 2017, Telstra offered internet services through both its Telstra and Belong brands, advertising a range of different speed plans.

ACCC releases second self-assessment against the regulator performance framework

The ACCC has released its second self‑assessment report, which measures the agency against the Australian Government’s Regulator Performance Framework across 2016-17.

The framework requires Commonwealth regulators to assess their own performance against six key performance indicators. The framework and indicators focus on a regulator’s actions in relation to the businesses that are subject to its regulatory processes.

Guidance for Harper reforms

The ACCC has today issued guidelines for consultation on the new misuse of market power, concerted practices and authorisation provisions. These reforms recently passed Parliament and stem from recommendations of the Competition Policy Review

“The ACCC will soon be able to act against concerted practices that substantially lessen competition and take action when a business with a substantial degree of market power has engaged in anti-competitive conduct,” ACCC Chairman Rod Sims said.

Issues paper for northern Australia insurance inquiry

The ACCC has today released an issues paper for its inquiry into the supply of residential building, contents, and strata insurance in northern Australia. The Australian Government directed the ACCC to undertake a wide-ranging inquiry due to concerns about affordability and availability of insurance in the region.

The ACCC will be hosting a series of public forums so consumers can share their concerns directly with the ACCC. The forums will be held in November and December this year in Townsville, Cairns, Darwin, Alice Springs, Karratha, Broome, Rockhampton, and Mackay.

Full Federal Court refers Tabcorp-Tatts decision back to the Tribunal

The Full Court of the Federal Court has today set aside the decision of the Australian Competition Tribunal to grant authorisation for Tabcorp Holdings Limited to acquire Tatts Group Limited, referring the decision back to the Tribunal for further consideration. 

“The ACCC is pleased that the Full Federal Court has set aside the decision, however the reasons for the decision are not yet public,” ACCC Chairman Rod Sims said.

ACCC takes action against Servcorp for alleged Unfair Contract Terms

The ACCC has instituted proceedings against Servcorp Ltd and two of its subsidiaries (Servcorp) alleging that a number of terms in Servcorp’s standard form contracts with small businesses are unfair and should be declared void.

Servcorp supplies serviced office space and virtual office services such as office suites, secretarial services, IT, communications and personal assistants to its clients, many of whom are Australian small businesses.

Court dismisses ACCC action against LG

The Federal Court has today dismissed proceedings brought by the ACCC against LG Electronics Australia Pty Ltd (LG).

The ACCC had alleged that LG made false or misleading representations to consumers about their rights in relation to faulty LG products.

In relation to complaints about defects with its televisions, the ACCC alleged LG misrepresented to consumers, retailers, or repairers that: