Companies behaving badly?
ACCC Chair Rod Sims delivered the Giblin Lecture in Tasmania today, and shared his observations on company behaviour that drives breaches of Australia’s competition and consumer laws.
“Few companies behave badly often, but rather many engage in occasional significant instances of bad behaviour, which remains unacceptable.”
“It is often said that companies succeed by looking after the needs of their customers. I have been surprised over very many years, however, at the way in which many businesses often do precisely the opposite.”