Confusion about broadband claims prompts ACCC guidance

Australian Competition and Consumer Commission consultation on fixed broadband speeds has found eighty percent of consumers are confused and want broadband speed information to be presented in a simple, standardised format to enable them to easily compare offers.

The ACCC has today published principles to help ensure internet service providers’ claims about broadband speeds aren’t misleading under the Australian Consumer Law.

Wholesale ADSL regulation to continue during transition to NBN

The Australian Competition and Consumer Commission has today finalised the wholesale asymmetric digital subscriber line (ADSL) service declaration decision, by continuing to regulate the wholesale ADSL service for a further five years.

The ACCC considers that declaring the wholesale ADSL service on a national basis will promote the long-term interests of customers during the transition to the NBN.

Consultation outcomes

The ACCC released a report on the outcomes of its 2016 public consultation regarding the advertising of retail fixed-line broadband speeds.

The report includes six principles to help ensure retail service providers’ (RSPs) claims about broadband speeds are not misleading under the Australian Consumer Law. The principles help provide a guide to RSPs on best practice marketing when it comes to broadband speeds, including how to make a clear statement on the typical speeds consumers can expect during busy hours.

Consultation on Required Measure 5(B)

On 19 December 2016, Telstra provided the ACCC with a proposed Required Measure 5(B).

Required Measure 5(B) details the proposed process Telstra will use for the managed disconnection of direct Special Services and Special Service Inputs covered by NBN Co’s White Paper 2 – for CustomNet Spectrum.

Telstra CustomNet provides customers with call handling features to their Business Telephone Service. The features are provided directly to the customer from Telstra’s private DMS switched Network.

ACCC releases draft access determinations for non-NBN superfast broadband services

The Australian Competition and Consumer Commission has released its draft decision for the declared superfast broadband access service (SBAS) and the local bitstream access service (LBAS). The draft determination outlines the prices retail service providers will pay, in the absence of a commercial agreement, to acquire NBN-like fixed line superfast broadband wholesale services on non-NBN networks.