Communications

Dodo, iPrimus and Commander to compensate over 5000 customers

Dodo Services Pty Ltd, Primus Telecommunications Pty Limited, and M2 Commander Pty Ltd have undertaken to offer remedies to customers who couldn’t receive the internet speeds they bought because their NBN connection was incapable of delivering it.

Affected customers will be offered options for remediation, including moving to a lower speed plan with a refund or exiting their plan with a refund and no exit fees. 3,384 Dodo customers, 1,912 iPrimus customers, and 565 Commander customers were unable to achieve the speeds they were paying for.

Competition improves value for consumers in telecommunications

The ACCC today published its annual report on competition and price changes in the telecommunications sector in the 2016-17 financial year.

The report shows that consumers were able to access communications services of growing value as prices fell and plan inclusions increased.

“At a time when affordability in energy markets is a major concern, competition in the broadband and mobile market is continuing to benefit consumers,” said ACCC Acting Chair Delia Rickard.

iiNet and Internode to compensate customers for misleading NBN speed claims

Internet providers iiNet Limited and Internode Pty Ltd will compensate more than 11,000 customers who could not reach the internet speeds they were promised in their NBN contracts, following an investigation by the ACCC.

Remedies will now be offered to more than 8,000 iiNet customers and more than 3,000 Internode customers. Affected customers can choose from options including moving to a lower tier speed plan with a refund, or exiting their plan without cost and receiving a refund.

ACCC telecommunications report 2016-17

This publication contains two reports: Competition in the Australian telecommunications sector, and Price changes for telecommunications services in Australia.

Request for advice - 3.6 GHz spectrum

On 8 March 2018, the ACCC received a request for advice from the Minister for Communications and the Arts regarding appropriate allocation limits for an auction of 125 MHz of available spectrum in the 3.6 GHz band in metropolitan and regional areas of Australia. The Minister has requested that the ACCC provide its advice by 30 April 2018.

The ACCC undertook targeted consultation with relevant stakeholders on a range of issues to inform its consideration.

The Minister's letter of request and the ACCC's consultation document are available below.

ACCC approves Telstra's proposed variation to NBN Migration Plan

The ACCC has approved Telstra’s proposed variation to the NBN Migration Plan to enable fibre to the curb (FTTC) as a new access technology for NBN connections.

The Migration Plan outlines steps Telstra will take to progressively migrate voice and broadband services from its existing copper and hybrid-fibre coaxial (HFC) networks to the NBN.

Stakeholders identified concerns with NBN Co's proposed connection processes, in response to a discussion paper we released in December on Telstra’s proposed FTTC variation.