Communications

ACCC finalises report on communications market

The ACCC has today published the final report of its communications sector market study, which includes 28 recommendations and actions on competition and consumer issues.

Much has changed since the ACCC published its draft report in October 2017. Since then, the ACCC has secured eight court-enforceable undertakings from various internet service providers on NBN speeds, and commenced an inquiry into NBN wholesale service standards. NBN Co launched promotional pricing for its 50Mbps speed product and CVC charges, responding to concerns by service providers.

Australia's broadband speeds: first report

The ACCC today released the first results from its broadband speed testing program, which show NBN broadband services from iiNet, Optus, Telstra and TPG are now delivering between 80 and just over 90 per cent of the maximum plan speeds in the evening busy hours.

The report, part of the ACCC’s Measuring Broadband Australia program, found these busy hour speeds (between 7 and 11pm) are now only marginally below typical speeds at other times.

Dodo, iPrimus and Commander to compensate over 5000 customers

Dodo Services Pty Ltd, Primus Telecommunications Pty Limited, and M2 Commander Pty Ltd have undertaken to offer remedies to customers who couldn’t receive the internet speeds they bought because their NBN connection was incapable of delivering it.

Affected customers will be offered options for remediation, including moving to a lower speed plan with a refund or exiting their plan with a refund and no exit fees. 3,384 Dodo customers, 1,912 iPrimus customers, and 565 Commander customers were unable to achieve the speeds they were paying for.

Competition improves value for consumers in telecommunications

The ACCC today published its annual report on competition and price changes in the telecommunications sector in the 2016-17 financial year.

The report shows that consumers were able to access communications services of growing value as prices fell and plan inclusions increased.

“At a time when affordability in energy markets is a major concern, competition in the broadband and mobile market is continuing to benefit consumers,” said ACCC Acting Chair Delia Rickard.

iiNet and Internode to compensate customers for misleading NBN speed claims

Internet providers iiNet Limited and Internode Pty Ltd will compensate more than 11,000 customers who could not reach the internet speeds they were promised in their NBN contracts, following an investigation by the ACCC.

Remedies will now be offered to more than 8,000 iiNet customers and more than 3,000 Internode customers. Affected customers can choose from options including moving to a lower tier speed plan with a refund, or exiting their plan without cost and receiving a refund.