NBN Co commits to improve service rebates and reporting

The ACCC has accepted a court-enforceable undertaking from NBN Co to improve its wholesale arrangements with telecommunications retail service providers (RSPs).

The undertaking was offered by NBN Co after the ACCC gave it an interim access determination it proposed to make. NBN Co offered to implement these measures into its wholesale agreements within three months.

"The undertaking will improve the rebates that NBN Co pays to RSPs for not meeting its service level timeframes for connections, fixing faults and meeting scheduled appointments," ACCC Chair Rod Sims said.

Fixed-line telecommunications services review

The ACCC is commencing an inquiry to seek views on the future of the existing declarations of six fixed-line services on Telstra’s copper network post 31 July 2019 when they are set to expire.

Six of the telecommunications services offered as part of Telstra’s copper network are currently ‘declared’ services under section 152AL of the Competition and Consumer Act 2010 (CCA).

Declaration allows access seekers to acquire the services on certain terms and conditions, including a maximum price.

A third of NBN users now on higher speed plans

Residential broadband customers continue to shift to higher speed NBN plans, with more than one third of all NBN services now on 50Mbps plans, according to the ACCC’s tenth quarterly Wholesale Market Indicators Report released today.

The report for the quarter ended 30 June 2018 also shows more providers are connecting to more points of interconnection (POIs), increasing competition.

The number of 50Mbps services increased by 47 per cent over the June quarter and nearly 1.5 million customers are now on these high-speed plans, up from just 159,000 in December 2017.

Consultation paper & submissions received

On 9 August 2018, the ACCC released a public consultation paper, draft Internet Activity Record Keeping Rule (RKR) document and templates as part of a consultation process for its proposed Internet Activity RKR. The purpose of this consultation is to seek submissions from a range of stakeholders, including industry and data users, on the ACCC’s proposed Internet Activity RKR.

Please email submissions to

Submissions to the consultation are open until COB Friday 21 September 2018.

Internet Activity Record Keeping Rule (RKR)

The ACCC is intending to undertake collection and analysis of internet activity data through a new Internet Activity Record Keeping Rule (RKR), under Section 151BU of the Competition and Consumer Act 2010 (CCA), from the December 2018 reporting period onwards. This follows a decision by the Australian Bureau of Statistics (ABS) to discontinue producing its current Internet Activity Survey (IAS), with the June 2018 IAS being the final iteration.