Communications

Request for regulatory forbearance to extend In-Train Order arrangements

In-Train Order (ITO) arrangements provide customers with a longer period before mandatory disconnection occurs where a valid order is in place for migration to the NBN.

On 1 June 2018, Telstra requested regulatory forbearance to extend the operation of existing ITO arrangements for standard voice and broadband services (which were due to expire on 30 June 2018) until 12 November 2018.

New instruments

On 23 May 2018, the ACCC made two new digital broadcast radio facilities legislative instruments. These are the Digital Radio Multiplex Transmitter Licences (Decision-Making Criteria) Determination 2018 and Digital Radio Multiplex Transmitter Licences Procedural Rules 2018.

Optus to pay $1.5 million for misleading customers during NBN transition

The Federal Court has ordered Optus Internet Pty Ltd (Optus) to pay penalties of $1.5 million for making misleading representations to customers about their transition from Optus’ HFC network to the National Broadband Network (NBN).

From October 2015 to March 2017, Optus told around 14,000 of its customers that their services would be disconnected (in as little as 30 days in some cases), if they did not move to the NBN. Under the terms of its contract, Optus could not force disconnection within the timeframe it claimed.

Regional mobile issues

During the domestic mobile roaming declaration inquiry, the ACCC received submissions from many regional stakeholders regarding regional mobile issues, such as inadequate mobile coverage and coverage information. At the end of the inquiry, the ACCC released a separate paper Measures to address regional mobile issues, which discussed a number of measures which could improve outcomes for regional mobile consumers.

NBN users shift to higher speeds

More and more consumers are receiving higher-speed NBN plans and the 50Mbps plan now makes up 26 per cent of all NBN plans, up from just 4.6 per cent in December 2017.

The ACCC’s ninth quarterly Wholesale Market Indicators Report found the number of 50Mbps services being acquired from NBN Co increased from 158,959 to 989,360 in the quarter to 31 March 2018.

“Nearly one million customers are now using a plan with 50Mbps speeds. This is a remarkable shift in just three months,” ACCC Chairman Rod Sims said.

Telstra's structural separation undertaking 2016-17

This report outlines breaches of the SSU for the period 1 July 2016 to 30 June 2017. The ACCC has prepared this report based on whether in its view, on the balance of probabilities, a breach of the SSU occurred.

The ACCC has made its findings after considering information provided by Telstra and making its own enquiries into the matter.