In-Train Order (ITO) arrangements provide customers with a longer period before mandatory disconnection occurs where a valid order is in place for migration to the NBN.
On 1 June 2018, Telstra requested regulatory forbearance to extend the operation of existing ITO arrangements for standard voice and broadband services (which were due to expire on 30 June 2018) until 12 November 2018.
On 8 May Telstra requested regulatory forbearance from managed disconnection obligations for premises in HFC regions (with disconnection dates between February and May 2018) and existing disconnection requirements for some premises that remain NBN non-serviceable.
On 23 May 2018, the ACCC made two new digital broadcast radio facilities legislative instruments. These are the Digital Radio Multiplex Transmitter Licences (Decision-Making Criteria) Determination 2018 and Digital Radio Multiplex Transmitter Licences Procedural Rules 2018.
The Federal Court has ordered Optus Internet Pty Ltd (Optus) to pay penalties of $1.5 million for making misleading representations to customers about their transition from Optus’ HFC network to the National Broadband Network (NBN).
From October 2015 to March 2017, Optus told around 14,000 of its customers that their services would be disconnected (in as little as 30 days in some cases), if they did not move to the NBN. Under the terms of its contract, Optus could not force disconnection within the timeframe it claimed.
In accordance with section 7(3) of the digital radio multiplex transmitters licences procedural rules 2018 (procedural rules), electronic documents may be provided to the ACCC in accordance with the requirements specified on this website.
At the Regional Mobile Issues Forum, we made a number of findings regarding measures to improve outcomes for regional mobile consumers and business. This included the need to improve mobile coverage information for consumers and identifying potential regulatory options to extend mobile coverage in regional areas.
The ACCC held a Regional Mobile Issues Forum in Canberra on Wednesday 28 February 2018. The purpose of the forum was to hear from stakeholders regarding issues raised in the Measures to address regional mobile issues paper.
During the domestic mobile roaming declaration inquiry, the ACCC received submissions from many regional stakeholders regarding regional mobile issues, such as inadequate mobile coverage and coverage information. At the end of the inquiry, the ACCC released a separate paper Measures to address regional mobile issues, which discussed a number of measures which could improve outcomes for regional mobile consumers.
More and more consumers are receiving higher-speed NBN plans and the 50Mbps plan now makes up 26 per cent of all NBN plans, up from just 4.6 per cent in December 2017.
The ACCC’s ninth quarterly Wholesale Market Indicators Report found the number of 50Mbps services being acquired from NBN Co increased from 158,959 to 989,360 in the quarter to 31 March 2018.
“Nearly one million customers are now using a plan with 50Mbps speeds. This is a remarkable shift in just three months,” ACCC Chairman Rod Sims said.