Consumers pay more for NBN plans while service levels remain largely unchanged

The price of NBN home broadband services increased for consumers in 2021-22 while NBN Co’s own service standard measurements remained largely unchanged over the same period, the ACCC’s latest Communications Market Report shows.

The report looks at key developments in a wide range of telecommunications markets, and the state of competition in the sector.

ACCC communications market report 2021-22

The Australian Competition and Consumer Commission (ACCC) is required to report annually on competition in the Australian telecommunications sector and price changes for telecommunications services in Australia.

SAU variation documents

On 29 November 2022, NBN Co lodged a variation to its Special Access Undertaking (SAU) with the ACCC.

NBN Co has also provided an executive summary and key narratives section from its supporting submission. We expect NBN Co to provide the remaining sections of the supporting submissions and other supporting material shortly. The remaining material will be published once we confirm the material meets the ACCC’s disclosure requirements.

The proposed SAU variation and the supporting materials are available below.

LTRCM 2021-22

Under Schedule 1E.1.2 of the SAU, the ACCC must publish an annual Long Term Revenue Constraint Methodology (LTRCM) determination in respect of the Annual Building Block Revenue Requirement, the Regulatory Asset Base and the Initial Cost Recovery Account for the Initial Regulatory Period.

Draft decision

On 27 October 2022 the ACCC released a draft decision for comment and published notice to extend the inquiry and current interim access determination. Submissions in response to the draft decision closed on 9 December 2022.