Communications

Optus to compensate customers for slow NBN speeds

Optus will offer remedies to more than 8,700 of its customers who were misled about maximum speeds they could achieve on certain Optus NBN plans.

Between 1 September 2015 and 30 June 2017, Optus offered NBN services to consumers advertising a range of speed plans. This included a “Boost Max” which advertised maximum download speeds of up to 100 megabits per second (Mbps) and maximum upload speeds of up to 40 Mbps (100/40 Mbps).

ACCC homes in on better broadband speed info for consumers

The ACCC has today announced SamKnows as the successful tenderer to undertake its $6.5 million broadband speeds monitoring program, which will see broadband speeds recorded across 4000 Australian homes over the next four years.

The appointment of SamKnows to deliver the ACCC’s Measuring Broadband Australia program follows the conclusion of a competitive open tender conducted in accordance with Commonwealth government requirements.

ACCC seeking comment on Telstra's proposed FTTC migration plan

The ACCC is seeking feedback on a discussion paper detailing Telstra’s proposed variation to the NBN Migration Plan to facilitate the rollout of fibre to the curb technology (FTTC).

In 2015 the ACCC approved a revised Migration Plan which details how Telstra will progressively migrate existing customers’ telephone and internet services to multi-technology mix NBN services.

Telstra’s proposed variation will facilitate the rollout of FTTC by NBN Co as an access technology. The rollout of FTTC is planned to commence in 2018.

LTRCM 2016-17

Under Schedule 1E.1.2 of the SAU, the ACCC must publish an annual Long Term Revenue Constraint Methodology (LTRCM) determination in respect of the Annual Building Block Revenue Requirement (ABBRR), the Regulatory Asset Base (RAB) and the Initial Cost Recovery Account (ICRA) for the Initial Regulatory Period.

ACCC inquiry into NBN Wholesale service standards

The ACCC has today announced a public inquiry to determine whether NBN wholesale service standard levels are appropriate, and to consider whether regulation is necessary to improve customer experiences.
The inquiry will focus on the ability to enforce appropriate service standard levels at a wholesale level, including redress arrangements when consumers seek compensation at a retail level when those wholesale standards are not met.