There are three steps to follow when making a complaint.
Franchise agreements generally operate for a set period. However, a franchise agreement may come to an end early for a number of reasons.
As a business, you have certain protections under the Competition and Consumer Act 2010 and Australian Consumer Law.
When consumers take their goods to have them repaired they do not always realise that the goods may contain stored data that could be lost in the repair process.
In most cases, businesses have the right to decide who they do business with. There are a few circumstances, where a suppliers' refusal to supply is breaking the law.