Contraventions of the Competition and Consumer Act 2010 and the Australian Consumer Law will attract fines and pecuniary penalties.
Growing numbers of small businesses are looking to the Australian Competition and Consumer Commissioner for advice and guidance, according to latest data from the national competition & franchising regulator.
Over 7, 000 people have contacted the ACCC in last six months with a small business or franchising related complaint or enquiry, and more than 8,000 people have completed the ACCC’s three free online education programs for small businesses, tertiary students and franchisees. There were also some 333 000 visits to the ACCC’s business webpages over the same time.
Businesses can run a compliance program as a voluntary exercise or as part of a legal undertaking. Ideally, a compliance program should be tailored to meet the needs of the business because each organisation’s circumstances are different.
There are three steps to follow when making a complaint.