Business rights

Micro firms make highest business complaints to ACCC

The Australian Competition and Consumer Commission’s latest Small Business in Focus report reveals that micro and small businesses made 7,000 complaints and enquiries from July 1 to December 31 2016.

“Over 60 per cent of business contacts were from micro enterprises of four or under employees, which isn’t surprising given that micro firms are the biggest group of businesses in Australia,” ACCC Acting Chair Dr Michael Schaper said.

Small business in focus - 1 July to 31 December 2016

This twice-yearly report provides a summary of ACCC activities in the small business and franchising sectors and updates on industry codes.

The Sharing Economy: A guide for private traders

This guidance is designed to help private traders understand their rights and obligations in the sharing economy.

ACCC warns businesses time is running out to review their standard form contracts for unfair contract terms

Australian Competition and Consumer Commission Deputy Chair Dr Michael Schaper says that he is concerned that many sectors remain unprepared for changes coming into effect in November when existing unfair contracts provisions for consumers are extended to include small businesses.

Small business in focus - 1 January 2016 to 30 June 2016

This twice-yearly report provides a summary of ACCC activities in the small business and franchising sectors and updates on industry codes.

Q&A: Payment surcharges

If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. Our questions and answers provide detailed information about the new ban.

Payment surcharges

If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. The ACCC will investigate complaints of excessive payment surcharging and take enforcement action where necessary.

Small business in focus - 1 July 2015 to 31 December 2015

This twice-yearly report provides a summary of ACCC activities in the small business and franchising sectors and updates on industry codes.

ACCC urges businesses to check that their contracts are fair

The Australian Competition and Consumer Commission is urging businesses to closely review the standard form contracts they use when dealing with other businesses.

A new law will take effect on 12 November 2016, following a 12-month transition period, that offers small businesses protections against unfair contract terms offered by other (usually larger) firms.