Business responsibilities

ACCC releases guidance about online product reviews

The Australian Competition and Consumer Commission is addressing misleading conduct related to fake online reviews, by releasing best practice guidance about online product reviews for businesses and review platforms.

“Online reviews are an increasingly popular resource for consumers purchasing goods or services. Many businesses rely on these reviews to promote their businesses, however, some unscrupulous businesses are taking advantage of consumer trust in online reviews,” ACCC Deputy Chair Dr Michael Schaper said. 

Online reviews - a guide for business & review platforms

This guide has been designed to help you ensure the integrity of reviews on your site, or about your business.

Small business self assessment checklist

The checklist is designed to help businesses become aware of their rights and obligations when it comes to dealing with consumers and how to comply with their obligations under the ACL.

Fair trading in the rental car sector

This guide sets out your obligations under the Australian Consumer Law and provides suggestions and further information on how to avoid breaching any of your obligations.

Country of origin claims and the Australian Consumer Law

This guide is designed to help businesses understand when they can safely make country of origin claims about their products.

 

ACCC briefing

News and information for small business published between July 2001 and June 2009.

Medical rosters

Rosters are an important part of providing sustainable health services to the community, particularly in rural and regional Australia. Some rostering arrangements may be considered anti-competitive and there are three criteria to satisfy to ensure arrangements do not breach the Act.