Business responsibilities

A guide to competition and consumer law: for businesses selling to and supplying consumers with disability

This guide is for businesses, including Not-For-Profit organisations, that supply goods or services to consumers with disability or to participants in the National Disability Insurance Scheme.

International consumer protection enforcers issue guidance for online reviews and endorsements stakeholders

The International Consumer Protection and Enforcement Network (ICPEN) has released a set of guidelines for market participants involved in the collection, moderation and publication of online reviews and endorsements.

Global enforcers have found that online reviews and endorsements are proving useful to consumers when, for example, booking travel accommodation and other travel-related products and services. It is important that consumers can trust the reviews and endorsements they use to help make these buying decisions.

Q&A: Payment surcharges

If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. Our questions and answers provide detailed information about the new ban.

Payment surcharges

If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. The ACCC will investigate complaints of excessive payment surcharging and take enforcement action where necessary.

ACCC to commence excessive surcharge compliance role on 1 September 2016

The Australian Competition and Consumer Commission will begin enforcing the ban on excessive surcharges for large merchants on 1 September 2016.

Earlier today, the Reserve Bank of Australia Payments System Board (PSB) published its Standard which relates to surcharges by merchants when charging customers for the use of a credit or debit card. Surcharges will be excessive where they exceed the permitted cost of acceptance, as defined in the Standard.

Small business in focus - 1 July 2015 to 31 December 2015

This twice-yearly report provides a summary of ACCC activities in the small business and franchising sectors and updates on industry codes.

Calvary agrees to remove exclusive dealing bylaws following ACCC action

The Federal Court has declared that Little Company of Mary Health Care Ltd (LCMHC) and Calvary Health Care Riverina Ltd (Calvary Riverina) (jointly known as Calvary) engaged in exclusive dealing conduct that was likely to have an anti-competitive effect in the supply of day surgery services in Wagga Wagga. Calvary’s conduct related to the adoption of bylaws concerning the accreditation of medical practitioners to use Calvary medical facilities.

Court imposes penalty for false or misleading claims by Homeopathy Plus and Ms Frances Sheffield

The Federal Court yesterday ordered Homeopathy Plus! Pty Ltd (Homeopathy Plus) to pay penalties of $115,000 and its director, Ms Frances Sheffield, to pay $23,000 in penalties for making false or misleading representations about the effectiveness of the whooping cough vaccine and homeopathic remedies as an alternative to the whooping cough vaccine, in breach of the Australian Consumer Law.

ACCC enforcement guidance - free range hen egg claims

The ACCC has produced this guide to help hen egg producers of all sizes understand their fair trading rights and obligations when promoting or selling free range eggs. The guide will also inform consumers and the public more generally about the ACCC’s approach to free range egg claims, which may assist the public to have confidence buying free range.