Business responsibilities

Small business in focus - 1 July to 31 December 2016

This twice-yearly report provides a summary of ACCC activities in the small business and franchising sectors and updates on industry codes.

ACCC releases guidance to consumers and businesses in the disability sector

The Australian Competition and Consumer Commission has today released guidance to empower people with disability to use their consumer rights when buying goods and services under the new National Disability Insurance Scheme (NDIS).

The roll out of the NDIS, which commenced on 1 July, is one of the biggest policy reforms in generations that will affect over 460,000 Australians with disability and introduces a fundamental change to the market for goods and services in the disability sector.

Businesses remove unfair contract terms before new law

The Australian Competition and Consumer Commission’s new report into potentially unfair contract terms details its review of 46 contracts across seven industries, which resulted in a range of businesses making changes to their small business standard form contracts.

The ACCC will begin enforcing the new law this week [Nov 12], when consumer protections against unfair contract terms are extended to include up to 2 million Australian small businesses.

Small business in focus - 1 January 2016 to 30 June 2016

This twice-yearly report provides a summary of ACCC activities in the small business and franchising sectors and updates on industry codes.

A guide to competition and consumer law: for businesses selling to and supplying consumers with disability

This guide is for businesses, including Not-For-Profit organisations, that supply goods or services to consumers with disability or to participants in the National Disability Insurance Scheme.

International consumer protection enforcers issue guidance for online reviews and endorsements stakeholders

The International Consumer Protection and Enforcement Network (ICPEN) has released a set of guidelines for market participants involved in the collection, moderation and publication of online reviews and endorsements.

Global enforcers have found that online reviews and endorsements are proving useful to consumers when, for example, booking travel accommodation and other travel-related products and services. It is important that consumers can trust the reviews and endorsements they use to help make these buying decisions.

Q&A: Payment surcharges

If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. Our questions and answers provide detailed information about the new ban.

Payment surcharges

If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. The ACCC will investigate complaints of excessive payment surcharging and take enforcement action where necessary.

ACCC to commence excessive surcharge compliance role on 1 September 2016

The Australian Competition and Consumer Commission will begin enforcing the ban on excessive surcharges for large merchants on 1 September 2016.

Earlier today, the Reserve Bank of Australia Payments System Board (PSB) published its Standard which relates to surcharges by merchants when charging customers for the use of a credit or debit card. Surcharges will be excessive where they exceed the permitted cost of acceptance, as defined in the Standard.