Industry-led codes
An industry-led code of conduct sets standards for how an industry deals with its members and customers. Industry-led codes are a form of self-regulation and are voluntary.
Business responsibilities
Warranties
Businesses must honour any extra promises they make about product quality or how they will fix problems with their products or services.
Product safety responsibilities
Businesses must protect consumers by selling safe products, complying with standards, and taking action if a safety issue occurs.
Pricing
Businesses have certain rights and responsibilities when setting and displaying the prices of their goods and services.
Consumer rights and guarantees
Under consumer law, businesses must meet a set of basic consumer rights known as consumer guarantees when they sell products or services. A business can be a consumer too, and these rights apply to businesses in certain situations.
False or misleading claims
Businesses shouldn't try to gain an unfair advantage by making misleading claims about their products or services.