As a business, you have certain protections under the Competition and Consumer Act 2010 and Australian Consumer Law.
All consumer products you supply must be safe and meet consumer guarantees under the Australian Consumer Law (ACL). You cannot sell banned products and you must ensure that your products or product-related services comply with relevant mandatory standards before they are offered for sale. The ACL also contains two mandatory notification requirements for recalls and mandatory reporting.
The Australian Consumer Law (ACL) requires businesses to provide consumer guarantees for most consumer goods and services they sell.
There are different types of warranties that businesses can offer to consumers. These warranties do not override or limit consumer guarantees and consumers may be entitled to a repair, replacement or refund, even if any voluntary or extended warranty has expired.
There are rules that businesses need to comply with when offering lay-by agreements to their customers.