Supplying unrequested products or services
There are rules when a business tries to charge a consumer or another business for products or services they didn’t ask for.
Business responsibilities
Unfair business practices
The Australian Consumer Law protects consumers from certain unfair behaviour by businesses that sell products and services.
Supplying products or services that are paid for
If businesses can’t supply the product or service that a consumer has paid for, then the business must provide a solution.
Industry code compliance checks
The ACCC can require businesses covered by a prescribed industry code to provide information or documents they are required to keep, generate or publish.
Repair, replace, refund, cancel
When a business sells a product or service that doesn’t meet basic rights, it must offer the consumer a solution, such as a repair, replacement or refund.
Optus data breach: Information for APRA-regulated entities applying for access under the Telecommunications Regulations 2021
The ACCC is working with the Federal Government, regulators and other relevant organisations to facilitate closer coordination of data sharing between Optus and Australian Prudential Regulation Authority-regulated entities. This work facilitates data sharing pursuant to the Telecommunications Regulations 2021, which is intended to provide greater protection to Australians following the recent Optus data breach.
Selling tickets to events
Ticket selling businesses must ensure they follow their obligations under consumer law. This includes ticket resellers.
Compliance and enforcement
Fines and penalties result when the Competition and Consumer Act 2010 and the Australian Consumer Law are breached.
Businesses told to be prepared to back up their environmental claims
Businesses need to be ready to substantiate any environmental or sustainability claims when marketing their goods and services, ACCC Deputy Chair Delia Rickard said today.
In a speech to the Sydney Morning Herald Sustainability Summit this morning, Ms Rickard said the ACCC is actively targeting ‘greenwashing’ this year, warning businesses who make false or misleading claims undermine consumer trust and confidence in the market.
Maxgaming removes potentially unfair contract terms from gaming machine contracts
Following an ACCC investigation, gaming services provider Maxgaming Qld Pty Ltd (Maxgaming), a wholly-owned subsidiary of Tabcorp Holdings, has provided a court-enforceable undertaking to amend potentially unfair contract terms.