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Introduction

Many businesses - either because they have to or choose to - make claims about where their products come from. Associating a product with a particular country is one way in which your business may try to differentiate your products from those of your competitors.

Lumo energy pays penalty of $10,800 for representations about retail gas tariff increase

Energy retailer Lumo Energy Australia Pty Ltd (Lumo) has paid a penalty of $10,800 following the issue of an infringement notice by the Australian Competition and Consumer Commission.

Lumo call centre staff made representations to a number of consumers in February 2016 that the Australian Energy Regulator (AER) was responsible for increases to Lumo’s retail gas tariffs when the rise was due to a commercial pricing decision made by Lumo.

Micro firms make highest business complaints to ACCC

The Australian Competition and Consumer Commission’s latest Small Business in Focus report reveals that micro and small businesses made 7,000 complaints and enquiries from July 1 to December 31 2016.

“Over 60 per cent of business contacts were from micro enterprises of four or under employees, which isn’t surprising given that micro firms are the biggest group of businesses in Australia,” ACCC Acting Chair Dr Michael Schaper said.