Businesses trading in Australia are expected to be aware of their obligations under the ACL. It’s not a defence, or an excuse, to claim that you ‘didn’t know’ you were doing something wrong.
What should country of origin labels on non-food and food products look like?
If you choose to make a country of origin claim, or are legally required to do so, it must be clear, accurate and truthful. Our frequently asked questions provide detailed information about aspects of the labeling system.
The ACCC has accepted court enforceable undertakings from Domestic & General Services Pty Ltd (Domestic & General Services) and Yoogalu Pty Ltd (part of the Harvey Norman group of companies) following an industry-wide review of extended warranty selling practices.
“The ACCC has been concerned with the conduct of some retailers overstating the benefits of buying an extended warranty, when consumers have the free protection of consumer guarantees under the Australian Consumer Law (ACL),” ACCC Commissioner Sarah Court said.
Any claims you make about your products, including their country of origin, are subject to two overarching rules under the ACL.
A product will have been substantially transformed in a country if it meets these requirements.
The types of country or origin clams that may be made about products vary. It is up to you to determine what kind of claim you can make.
Under the ACL, the only products that must be labelled with their country of origin are foods sold in stores, markets, online or vending machines if they meet certain conditions.
Many businesses - either because they have to or choose to - make claims about where their products come from. Associating a product with a particular country is one way in which your business may try to differentiate your products from those of your competitors.
Does your business make claims about the origin of your products? Find out how the Australian Consumer Law (ACL) regulates country of origin claims.