Optus to compensate customers for slow NBN speeds

Optus will offer remedies to more than 8,700 of its customers who were misled about maximum speeds they could achieve on certain Optus NBN plans.

Between 1 September 2015 and 30 June 2017, Optus offered NBN services to consumers advertising a range of speed plans. This included a “Boost Max” which advertised maximum download speeds of up to 100 megabits per second (Mbps) and maximum upload speeds of up to 40 Mbps (100/40 Mbps).

Beware opening a scammer's con this Christmas

The ACCC is warning the community to be wary of scammers trying to ruin their Christmas holidays.

“Scammers often try to take advantage of people during the busy Christmas period and prey on our vulnerabilities at this time of year. For example, they may take advantage of you looking for a good deal on a family holiday, searching for a loved one’s present at an online store, or even that you’re expecting a present from someone through the post.”

Watch out for three common holiday season scams:

ACCC won't oppose the proposed merger of Fox Sports and Foxtel

The ACCC has decided to not oppose the proposed merger of Fox Sports and Foxtel after finding the transaction would not substantially lessen competition.

Currently, News Corporation (News) (ASX:NWS) owns 100 per cent of Fox Sports and owns Foxtel jointly with Telstra (ASX:TLS). Under the merger, Foxtel and Fox Sports will be brought together under common ownership, with News holding 65 per cent of the merged entity. Telstra will hold the remaining 35 per cent interest. The merged entity will also enter a number of agreements with Telstra.

GSK and Novartis in court for alleged misleading representations

The ACCC has instituted proceedings in the Federal Court of Australia against GlaxoSmithKline Healthcare Australia Pty Ltd (GSK) and Novartis Consumer Health Australasia Pty Ltd (Novartis), alleging they made false or misleading representations in the marketing of Voltaren Osteo Gel and Voltaren Emulgel pain relief products.

The ACCC alleges that Novartis and GSK represented that Osteo Gel was specifically formulated for treating osteoarthritis conditions, and was more effective than Emulgel to treat those conditions, when the two products are identically formulated.

ACCC commences inquiry into digital platforms

The Federal Government has today formally directed the ACCC to commence an inquiry into digital platform providers such as Facebook and Google.

The ACCC’s inquiry will look at the effect that digital search engines, social media platforms and other digital content aggregation platforms are having on competition in media and advertising services markets.

“The ACCC goes into this inquiry with an open mind to and will study how digital platforms such as Facebook and Google operate to fully understand their influence in Australia,” ACCC Chairman Rod Sims said.

Compass Claims to change advertising of its replacement vehicles for accidents

CompassCorp Pty Ltd trading as Compass Claims (Compass) will amend its advertising and sales practices following an investigation by the ACCC.

Compass is a credit hire business which provides hire cars to consumers who are not at fault in car accidents. Compass is one of the largest providers of these services in Australia.

ACCC homes in on better broadband speed info for consumers

The ACCC has today announced SamKnows as the successful tenderer to undertake its $6.5 million broadband speeds monitoring program, which will see broadband speeds recorded across 4000 Australian homes over the next four years.

The appointment of SamKnows to deliver the ACCC’s Measuring Broadband Australia program follows the conclusion of a competitive open tender conducted in accordance with Commonwealth government requirements.