Documents a franchisor must give a franchisee before starting
Franchisors must give potential franchisees certain documents and information before they enter into a franchise agreement.
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Examples of our work on franchising
The ACCC conducts compliance checks and takes action to enforce the law. We also create resources for franchisors and franchisees.
Guidance about franchising
A part of the ACCC’s role is to help franchisees and franchisors understand their rights and responsibilities.
Where to get franchising help
Sometimes a franchisee needs help when they feel they’re not able to resolve their complaint with a franchisor or if they’re not sure about what steps to take next.
Resolving franchising disputes
Because there is often a power imbalance between franchisors and franchisees, the code sets out what franchisors and franchisees must do when there is a dispute.
What the ACCC does in franchising
The ACCC is the national regulator of consumer and competition laws, including the Franchising Code of Conduct. We do not resolve individual franchising disputes or give legal advice.
When things go wrong with a franchise
It is not possible to predict what can happen during a business relationship. Franchise agreements usually go for many years. Sometimes, things can go wrong.
Selling or transferring a franchise agreement
Sometimes a franchisee may want to sell their business before the term of their agreement is up.
When a franchisor becomes insolvent
During the term of a franchise agreement, a franchisor may become insolvent and no longer be able to pay their debts when they are due.
Terminating a franchise agreement
A franchisor or franchisee can try to end an agreement early, or before the term expires.