Small business

Product safety

All consumer products you supply must be safe and meet consumer guarantees under the Australian Consumer Law (ACL). You cannot sell banned products and you must ensure that your products or product-related services comply with relevant mandatory standards before they are offered for sale. The ACL also contains two mandatory notification requirements for recalls and mandatory reporting.

Offering warranties

There are different types of warranties that businesses can offer to consumers. These warranties do not override or limit consumer guarantees and consumers may be entitled to a repair, replacement or refund, even if any voluntary or extended warranty has expired.