Part XICA of the Competition and Consumer Act applies to all electricity generators and to retailers that generate and supply electricity to small customers. Part XICA establishes three specific prohibitions targeting certain conduct in electricity markets. The prohibitions relate to retail pricing, financial contract market conduct and conduct in electricity spot markets.
Reports to the ACCC by small businesses about false and misleading conduct by other businesses including suppliers increased by eight per cent, totalling more than 900, in the six months to 31 December 2019.
This issue continues to be the Australian Consumer Law issue most commonly affecting small businesses, and accounts for over a third of small business reports made to the ACCC, according to the latest Small Business in Focus Report, published today.