When you buy products or services from a trader, you are entering into a contract. Before you do, make sure you understand what you are agreeing to.
The Competition and Consumer Act 2010 is designed to protect you as a consumer in your dealings with business. In this section of our website you can learn more about: your consumer rights how businesses should act when selling you goods and services what steps you can take to resolve a problem or a complaint how to shop safely and reduce the chance of a problem arising.
A lay-by agreement lets you buy a product and pay for it in two or more instalments before taking it home. It’s important for you to understand what the written agreement covers and how you or the business can cancel it.