Consumers

Dangerous Takata airbag recall 85 per cent complete

Vehicle manufacturers have replaced 85 per cent of affected Takata airbags but the ACCC is urging people not to become complacent as the holiday period approaches. 

About 3.5 million airbags have now been rectified in about 2.53 million vehicles, leaving roughly 371,000 airbags in 323,000 vehicles remaining for replacement.

“As we approach the festive season and people prepare to go on holidays, we’re urging everyone to make sure their car is safe,” ACCC Deputy Chair Delia Rickard said.  

Changes needed to protect consumers using customer loyalty schemes

Improvements to customer loyalty schemes and broader legislative reforms are required to protect consumers using loyalty schemes, according to the ACCC’s final report into customer loyalty schemes released today.

The report recommends loyalty schemes, such as frequent flyer, supermarket and hotel operators, better inform consumers, improve their data practices and stop automatically linking members’ payment cards to their loyalty scheme profiles. It also calls for broader changes to consumer and privacy law.

Final report

In December 2019, the ACCC released its final report for the customer loyalty schemes review. The final report details the ACCC’s findings and recommendations following its research and consultation conducted through the review.

Kayo pays penalty for alleged misleading promotion

Streamotion Pty Ltd, trading as Kayo Sports (Kayo), has paid a penalty of $12,600 after the ACCC issued an infringement notice for allegedly misleading consumers about their eligibility for a subscription offer.

From 14 March to 3 April 2019, Kayo’s website promoted its Basic Subscription Package to Telstra customers for the price of ‘2 months for $5’.

The ACCC alleges the offer on Kayo’s website was false or misleading, in breach of the Australian Consumer Law.

Court finds training college AIPE operated a system of unconscionable conduct and misled consumers

The Federal Court has found that training college Australian Institute of Professional Education Pty Ltd (AIPE) engaged in misleading or deceptive conduct and implemented a system of unconscionable conduct when enrolling consumers into online diploma courses between January 2013 and December 2015 under the former VET FEE-HELP loan program.

The Court found that AIPE breached the Australian Consumer Law when it told consumers their courses were free, despite the fact that consumers who enrolled would incur a debt of between $12,160 and around $20,000.

'Tis the season for online shopping scams

Australians have already lost more money to online shopping scams in 2019 than in the entire previous year, and Scamwatch is warning people to be cautious of online shopping scams in the lead up to the holiday season.

So far in 2019, reported losses from online shopping scams are over $4 million, well in excess of the 2018 total figure of $3.28 million.

“Scammers often try to take advantage of people doing their Christmas shopping including in the upcoming Black Friday and Cyber Monday sales,” ACCC Deputy Chair Delia Rickard said.

Big Red Jacks pays penalty for alleged breach of mandatory safety standard

Hai Feng International Pty Ltd, trading as Big Red Jacks Tools & Equipment (Big Red Jacks), has paid a penalty of $12,600 after the ACCC issued an infringement notice. 

The ACCC issued the infringement notice because it had reasonable grounds to believe that Big Red Jacks had supplied a vehicle jack that did not comply with the Consumer Product Safety Standard for Vehicle Jacks.