Consumers

Just bought a new car?

If something goes wrong with your new car, you may be entitled to a remedy under the consumer guarantees as well as the manufacturer's warranty or any extended warranty you might have. 

ACCC takes action against Trivago over hotel price advertisements

The ACCC has instituted proceedings in the Federal Court against trivago N.V. (Trivago) alleging it made misleading hotel pricing representations in its television advertising and website, in breach of the Australian Consumer Law.

The ACCC alleges that from at least December 2013, Trivago ran TV advertisements presenting its website as an impartial and objective price comparison service that would help consumers identify the cheapest prices for hotel rooms when, in fact, Trivago’s website prioritised advertisers who were willing to pay the highest cost per click fee to Trivago.

AFL & NRL clubs fix refunds and returns policies

Twenty-one Australian Football League (AFL) and National Rugby League (NRL) clubs have made changes to their returns and refunds policies in relation to merchandise sales following an investigation by the ACCC.

“The changes made by the AFL and NRL clubs in question follow a review of returns and refunds policies of various professional sporting clubs nationwide to check they were compliant with the Australian Consumer Law,” ACCC Chair Rod Sims said.

ACCCount 1 April to 30 June 2018

ACCCount details the ACCC's activities in the enforcement of the Competition and Consumer Act 2010, merger reviews, compliance actions, adjudication issues, economic regulation and international involvement.

Almost two million deadly Takata airbags still in Australian cars

The ACCC has released comprehensive state-by-state data detailing recall rates for deadly Takata airbags, and the first data detailing progress made by various vehicle manufacturers in removing them from Australian cars.

The ACCC says one year since the ACCC started overseeing the Takata airbag recall,
1.8 million potentially deadly airbags still need replacing as part of a compulsory recall that will run until 2020.

Over the past 12 months, 1.1 million faulty Takata airbags have been replaced in around 930,000 vehicles.