The Australian Consumer Law offers you protection against faulty or unsafe products and services and unfair treatment from businesses.
Online ‘daily deals’ and group buying websites are channels for consumers to buy goods or services at discount prices. Before you take up an offer from these websites, check the offer thoroughly to make sure you get what you pay for.
To make the most of online shopping and banking it’s important to follow some simple steps to ensure the security of your money and personal details and avoid scams.
Online auctions can offer reduced prices, but they do may not give you the same consumer rights that you have when you buy from a business in person or online
All your usual rights apply when you shop with Australian online businesses. But if you have a problem with something you’ve bought from an overseas online business you might find it difficult to get a repair, replacement or refund.
Petrol prices in regional locations are generally higher than those in the capital cities. They are also more stable, as there are only a few regional locations with petrol price cycles.
Contact the ACCC Infocentre on 1300 302 502 or by using our General enquiry form or Consumer complaint form.
There are rules that businesses need to comply with when offering lay-by agreements to their customers.
The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.
Consumers often ask us how they can check if the business or trader they are dealing with is legitimate or genuine.