Consumers

Etihad offers refunds for all cancelled flights purchased in Australia

The ACCC has welcomed Etihad’s recent decision to offer refunds to all consumers who purchased Etihad tickets in Australia which were then cancelled due to the COVID-19 pandemic.

Etihad has confirmed it will contact consumers who booked directly with the airline, and Australia-based travel agents, to inform them that affected consumers can elect to receive a refund for a cancelled flight, even if they previously accepted a flight credit.

Assistant Treasurer issues safety warning about dangerous Monster High Ghouls nightie

The Assistant Treasurer, Michael Sukkar, has issued a Safety Warning Notice warning consumers about the serious risk of injury or death involved in the use of the children’s nightwear item ‘Monster High Ghouls nightie’. 

The Monster High Ghouls nightie is highly flammable and burns too quickly because it is made with fabric too heavy to be considered safe under applicable safety standards.

Government impersonation scams on the rise

Australians are being urged to watch out for government impersonation scams with over $1.26 million lost from more than 7100 reports made to Scamwatch so far this year and in reality, losses are likely to be far greater.

There has been an increase in scams reported during tax time such as text messages claiming to be from myGov or from agencies claiming to help victims gain early access to their superannuation.

ACCC proposes to allow supermarkets to continue cooperating on grocery supply

Supermarket operators will be able to continue working together until March 2021 to ensure the continued supply of food and groceries during the COVID-19 pandemic, under the ACCC’s draft determination.

“The ACCC recognises the significant challenges businesses and the economy more broadly are facing as a result of the COVID-19 pandemic,” ACCC Commissioner Stephen Ridgeway said.

Get Gizmo to refund customers charged during cooling off period

Electronics retailer Get Gizmo will offer to refund approximately 4,000 customers who were charged for unsolicited purchases before the 10 day cooling off period ended, under a court-enforceable undertaking given to the ACCC by its sole director, Himanshu Bist.

From February to October 2019, Get Gizmo promoted and sold electronic goods by unsolicited telemarketing to around 8,100 consumers in Australia, including many in remote Indigenous communities.