Consumers

Submissions

On 24 October 2017, the ACCC released an issues paper seeking feedback on costs, premiums and profits, competition, consumer experiences, risk mitigation and regulation in the insurance sector. Submissions to the issues paper closed on 19 January 2018.

Dodo, iPrimus and Commander to compensate over 5000 customers

Dodo Services Pty Ltd, Primus Telecommunications Pty Limited, and M2 Commander Pty Ltd have undertaken to offer remedies to customers who couldn’t receive the internet speeds they bought because their NBN connection was incapable of delivering it.

Affected customers will be offered options for remediation, including moving to a lower speed plan with a refund or exiting their plan with a refund and no exit fees. 3,384 Dodo customers, 1,912 iPrimus customers, and 565 Commander customers were unable to achieve the speeds they were paying for.

ACCC targets quad bike, button battery and furniture safety

Chairman Rod Sims today announced the ACCC’s product safety priorities for 2018 at the National Consumer Congress in Sydney, and reaffirmed support for a general safety provision to be introduced in Australian law to reduce the risk of unsafe goods entering the market.

“Today, I am proud to release a new policy which sets out how the ACCC prioritises and manages product safety risks, and the issues we will target in 2018. As an agency, it is essential that we prioritise our product safety resource allocation,” Mr Sims said.