Consumers

ACCC takes action against Trivago over hotel price advertisements

The ACCC has instituted proceedings in the Federal Court against trivago N.V. (Trivago) alleging it made misleading hotel pricing representations in its television advertising and website, in breach of the Australian Consumer Law.

The ACCC alleges that from at least December 2013, Trivago ran TV advertisements presenting its website as an impartial and objective price comparison service that would help consumers identify the cheapest prices for hotel rooms when, in fact, Trivago’s website prioritised advertisers who were willing to pay the highest cost per click fee to Trivago.

AFL & NRL clubs fix refunds and returns policies

Twenty-one Australian Football League (AFL) and National Rugby League (NRL) clubs have made changes to their returns and refunds policies in relation to merchandise sales following an investigation by the ACCC.

“The changes made by the AFL and NRL clubs in question follow a review of returns and refunds policies of various professional sporting clubs nationwide to check they were compliant with the Australian Consumer Law,” ACCC Chair Rod Sims said.

ACCCount 1 April to 30 June 2018

ACCCount details the ACCC's activities in the enforcement of the Competition and Consumer Act 2010, merger reviews, compliance actions, adjudication issues, economic regulation and international involvement.

Almost two million deadly Takata airbags still in Australian cars

The ACCC has released comprehensive state-by-state data detailing recall rates for deadly Takata airbags, and the first data detailing progress made by various vehicle manufacturers in removing them from Australian cars.

The ACCC says one year since the ACCC started overseeing the Takata airbag recall,
1.8 million potentially deadly airbags still need replacing as part of a compulsory recall that will run until 2020.

Over the past 12 months, 1.1 million faulty Takata airbags have been replaced in around 930,000 vehicles.

Broadband speeds strong but improvements needed for some

The ACCC’s latest broadband speed data, released today, shows mainly pleasing, but some concerning, results. While most NBN fixed-line broadband customers are receiving relatively fast internet speeds, including during busy hours, which we strongly welcome, there is still an important number who are receiving poor service, including around 7% of consumers who receive less than half of the maximum speed of their plan.

ACCC win puts debt collectors on notice

The Federal Court has found one of Australia’s largest debt collection firms, ACM Group Ltd, engaged in misleading or deceptive conduct, harassment and coercion, and unconscionable conduct in its dealings with two vulnerable consumers.

ACM’s conduct was found to be in contravention of the Australian Consumer Law.

The ACCC brought the action against ACM in respect of its conduct between 2011 and 2015 in pursuing two vulnerable customers who had defaulted on their phone bills. Their debts had been on-sold by their service provider to ACM for debt recovery.

ACCC takes action against Europcar for excessive card payment surcharges

The ACCC has instituted proceedings in the Federal Court against CLA Trading Pty Ltd (trading as Europcar) for allegedly charging excessive credit and debit card payment surcharges, in breach of the Competition and Consumer Act 2010.

The ACCC alleges that Europcar customers who used Visa or MasterCard credit cards during July and August 2017 were charged fees above what it cost Europcar to accept those payments.