Consumers

Lime e-scooters undertakes to address concerns about safety misrepresentations

The ACCC has accepted a court-enforceable undertaking from e-scooter rental company Lime Network Pty Ltd (Lime) to address the ACCC’s concerns regarding misrepresentations about the safety of its Generation 2 (Gen 2) model of e‑scooters and to comply with its product safety reporting obligations.

The ACCC considers Lime misrepresented to consumers that its Gen 2 e-scooters were safe to use when in fact it did not disclose to consumers a safety issue it was aware of.

Don't get scammed looking for a lockdown puppy

Australians have lost nearly $300,000 to puppy scams this year, and scammers have been particularly targeting those seeking a furry companion during social isolation.

Scamwatch has seen a recent spike in puppy scams and in April reports were almost five times higher than the average, with losses on track to exceed the 2019 total of $360,000.

“A lot of people are stuck at home and going online to buy a pet to help them get through the loneliness of social isolation,” ACCC Deputy Chair Delia Rickard said.

Court orders $6m in penalties against Bupa and compensation for consumers

The Federal Court has ordered that Bupa Aged Care Australia Pty Ltd (Bupa) pay $6 million in penalties for making misleading representations and wrongly accepting payments for extra services not provided or only provided in part to residents at 20 aged care homes.

The Court has also ordered Bupa by consent to compensate all affected current and past residents within 12 months. Bupa has already commenced paying compensation to affected residents and estimates that it will pay around $18.3 million in total.