Consumers

ACCC holiday operations

As the ACCC will have limited operations during the Christmas and New Year period, we wanted to provide you with details of arrangements over the break.

ACCC offices: Our offices will be closed from 5pm on Wednesday 23 December 2020 until 8:30am on Monday 4 January 2021.

Final report

On XX December 2020, we released our final report which concludes our inquiry. This final report brings together all of our significant analysis and recommendations made throughout the three year inquiry, setting out in detail our analysis of the operation of the markets for home, contents and strata insurance in northern Australia.

Australian petrol prices higher but still below pre-pandemic levels

Average petrol prices rose in the September quarter 2020 after a record low earlier in the year, but still remain well below the 15-year real average of 151.6 cents per litre (cpl).

The ACCC’s latest petrol monitoring report shows the average retail price for petrol in the September quarter across Sydney, Melbourne, Brisbane, Adelaide and Perth was 122.1 cpl, an increase of 13.1 cpl from the June quarter 2020.

CDR Participant Test Strategy

The ACCC has released the Consumer Data Right Participant Test Strategy for the banking sector. A critical element of the Consumer Data Right is the successful operation of participants’ technology solutions. This Test Strategy outlines the ACCC’s testing approach for new participants prior to on-boarding, and for existing participants to prepare for future releases and ensure continuous integrity and operation of the ecosystem.

Health funds pay policyholders $500 million less due to COVID-19

Insurers have paid out $500 million less in hospital and extras benefits in 2019-20 compared to the previous year, the latest ACCC annual report into the private health insurance industry has found.

The reduced benefit payout was the result of government-imposed restrictions in response to the COVID-19 pandemic, which limited non-urgent elective surgery and non-urgent extras treatments (including most dental, optical and other health services).

Broadband performance data - September 2020

Our Measuring Broadband Australia (MBA) program gives you information on the real world performance of broadband plans. We will be publishing updates to this page every quarter. The information below is based on measurement results collected in May to June 2020 for the Quarterly report, and May to July 2020 for the Monthly report.

Note: This report was from September 2020. The latest report is available on the broadband performance data page.