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  1. Warranties and refunds - a guide for consumers and business ( PDF 1.46 MB )

    24 July 2013 - Warranties and refunds - a guide for consumers and business Warranties and refunds a guide for consumers and business Warranties & Refunds_DL_06.09_07426_FA.indd 1 18/06/2009 12:37:02 PM © Australian Competition and Consumer Commission 23 Marcus … of this guide). Warranties & Refunds_DL_06.09_07426_FA.indd 16 18/06/2009 12:37:07 PM …
  2. Products & services bought before 2011

    31 May 2017 - amp; refunds - a guide for products and services bought prior to 1 January 2011 Tags Audience Consumers Topics Competition and Consumer Act 2010 Consumer advice Consumer rights Repairs, warranties & refunds Products & services bought before 2011 … The following implied warranties and conditions apply to products and services purchased prior to 1 January 2011. Products bought …
  3. Warranties & refunds - a guide for consumers and business

    12 March 2009 - laws. Warranties & refunds - a guide for consumers and business … they bought goods and services before 1 January 2011 when consumers are entitled to a remedy, such as a refund, replacement or repair for purchases before 1 January 2011 businesses’ obligations to honour statutory warranties and conditions …
  4. Consumers' rights & obligations

    30 October 2018 - regardless of any warranties in place. Do not display ‘No refunds on sale items’ signs. More information Consumer guarantees … fault Refunds and returns signs Dealing with customer complaints Don’t mislead consumers about their rights More information … with a remedy. The consumer guarantees automatically apply regardless of any voluntary or extended warranty given by a seller …
  5. Nokia Care Centre customers to be better informed about rights

    14 April 2010 - of manufacturers and retailers in relation to those rights can be found in the ACCC publication Warranties and refunds – a guide … 14 April 2010 Consumers will be better able to exercise their warranty and refunds rights at Nokia Care Centres after … consumers' statutory warranty rights.   In response to the ACCC's concerns, Fone Care undertook to: cease using the refund policy …
  6. GAF's gaffe over small appliances warranty cards

    7 May 2009 - warranties and refunds is available from ACCC's new publication Warranties and refunds: a guide for consumers and business … to the National Consumer Congress Links Warranties and refunds—a guide for consumers and business Release number:  NR 103/09 ACCC … the Trade Practices Act 1974 as it contained misleading and false information about consumers' warranty and refund rights …
  7. Online retailer remedies misleading messages about warranties and refunds

    12 March 2010 - register records Esel Pty Ltd Links Warranties and refunds—a guide for consumers and business Release number:  NR 046/10 ACCC Infocentre:  Use this form to make a general enquiry . Online retailer remedies misleading messages about warranties and refunds … the ACCC's focus on online traders who misrepresent consumers' rights concerning warranties and refunds. "Online traders should …
  8. Small business self assessment checklist ( PDF 930.6 KB )

    2 August 2016 - to retract pricing discrepancies refer to Chapter 4 in the Sales practices guide available from www.consumerlaw.gov.au Q6 Do you … pricing, refer to page 22 in the Sales practices guide available from www.consumerlaw.gov.au Small business self assessment checklist 2 http://www.consumerlaw.gov.au/content/the_acl/downloads/unfair_contract_terms_guide
  9. Leading Australian online retailer offers redress to consumers for misleading about warranties, refunds

    27 October 2009 - at http://www.accc.gov.au/content/index.phtml/itemId/6029 . Links Warranties and refunds—a guide for consumers and business Auction Alliance Pty Ltd Release number:  NR 265/09 … appears many sites simply 'cut and paste' information from other sites on warranties and refunds without checking … as the Guthy-Renker warranty or provide a full refund of the purchase price (including postage). "Online retailers must recognise …
  10. Small business and the Competition and Consumer Act ( PDF 1.45 MB )

    11 January 2018 - on as a statement of the law in any jurisdiction. Because it is intended only as a general guide, it may contain generalisations. You … http://www.accc.gov.au 3Small business and the Competition & Consumer Act: Your rights and responsibilities Contents About this guide … 17 Guarantees and warranties: consumers and businesses …