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  1. Warranties and refunds - a guide for consumers and business ( PDF 1.46 MB )

    24 July 2013 - Format(s): Warranties and refunds - a guide for consumers and business.pdf Warranties and refunds - a guide for consumers and business …
  2. Selling parallel imports

    11 February 2022 - the case if they experience problems with these products. Refunds, returns and warranties When you sell parallel imported … What are parallel imports? Your obligations as a seller of parallel imports ACCC view of parallel imports Refunds, returns and warranties Tips for good business practice More information What are parallel imports? Parallel importing, also known as grey …
  3. Warranties & refunds - a guide for consumers and business

    12 March 2009 - laws. Warranties & refunds - a guide for consumers and business … they bought goods and services before 1 January 2011 when consumers are entitled to a remedy, such as a refund, replacement or repair for purchases before 1 January 2011 businesses’ obligations to honour statutory warranties and conditions …
  4. Consumers' rights & obligations

    18 November 2021 - regardless of any warranties in place. Do not display ‘No refunds on sale items’ signs. More information Consumer guarantees … A business guide to the Australian Consumer Law Australian Consumer Law Refunds and remedies - Point-of-sale sign Tags Audience … fault Refunds and returns signs Dealing with customer complaints Don’t mislead consumers about their rights More information …
  5. Repair, replace, refund

    9 February 2021 - Approaching the retailer or manufacturer 'No refund' signs and expired warranties If it’s not right, use your rights More … also: Who to claim a remedy from 'No refund' signs and expired warranties Signs stating ‘No refunds’ or ‘No refunds … Audience Consumers Topics Repairs, warranties & refunds Consumer advice Consumer rights Repair, replace, refund
  6. Warranties against defects

    1 July 2021 - information Australian Consumer Law Warranties Tags Audience Business Small business Topics Repairs, warranties & refunds Business … From 1 January 2012 if you choose to provide a warranty against defects to consumers then the warranty document you provide must comply with specific Australian Consumer Law (ACL) requirements. A warranty against defects is provided …
  7. Indigenous consumers

    26 April 2022 - your refund rights, and how to deal with door-to-door sales. The resources are from the ACCC's websites and other … problems Complaints & problems or call our Indigenous infoline on 1300 303 143 Your rights and refunds Consumer rights … and craft Supplying Indigenous communities FairStore: a best practice guide for stores serving remote and Indigenous communities …
  8. Products & services bought before 2011

    31 May 2017 - amp; refunds - a guide for products and services bought prior to 1 January 2011 Tags Audience Consumers Topics Competition and Consumer Act 2010 Consumer advice Consumer rights Repairs, warranties & refunds Products & services bought before 2011 … The following implied warranties and conditions apply to products and services purchased prior to 1 January 2011. Products bought …
  9. Offering warranties

    30 October 2018 - amp; refunds Business responsibilities Complaints Offering warranties … There are different types of warranties that businesses can offer to consumers. These warranties do not override or limit consumer guarantees and consumers may be entitled to a repair, replacement or refund, even if any voluntary …
  10. Consumer rights & guarantees

    12 July 2018 - have reasonably foreseen the problem. This is in addition to your repair, replacement or refund rights. Warranties … to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service. COVID-19 … rights. Hands fixing washine machine Repair, replace, refund If a product or service you buy fails to meet a consumer …