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  1. Warranties and refunds - a guide for consumers and business ( PDF 1.46 MB )

    24 July 2013 - Format(s): Warranties and refunds - a guide for consumers and business.pdf Warranties and refunds - a guide for consumers and business …
  2. Repair, replace, refund

    9 February 2021 - Approaching the retailer or manufacturer 'No refund' signs and expired warranties If it’s not right, use your rights More … also: Who to claim a remedy from 'No refund' signs and expired warranties Signs stating ‘No refunds’ or ‘No refunds … Audience Consumers Topics Repairs, warranties & refunds Consumer advice Consumer rights Repair, replace, refund
  3. Warranties against defects

    1 July 2021 - information Australian Consumer Law Warranties Tags Audience Business Small business Topics Repairs, warranties & refunds Business … From 1 January 2012 if you choose to provide a warranty against defects to consumers then the warranty document you provide must comply with specific Australian Consumer Law (ACL) requirements. A warranty against defects is provided …
  4. Warranties & refunds - a guide for consumers and business

    12 March 2009 - laws. Warranties & refunds - a guide for consumers and business … they bought goods and services before 1 January 2011 when consumers are entitled to a remedy, such as a refund, replacement or repair for purchases before 1 January 2011 businesses’ obligations to honour statutory warranties and conditions …
  5. Consumers' rights & obligations

    1 July 2021 - regardless of any warranties in place. Do not display ‘No refunds on sale items’ signs. More information Consumer guarantees … fault Refunds and returns signs Dealing with customer complaints Don’t mislead consumers about their rights More information … with a remedy. The consumer guarantees automatically apply regardless of any voluntary or extended warranty given by a seller …
  6. Products & services bought before 2011

    31 May 2017 - amp; refunds - a guide for products and services bought prior to 1 January 2011 Tags Audience Consumers Topics Competition and Consumer Act 2010 Consumer advice Consumer rights Repairs, warranties & refunds Products & services bought before 2011 … The following implied warranties and conditions apply to products and services purchased prior to 1 January 2011. Products bought …
  7. Offering warranties

    30 October 2018 - amp; refunds Business responsibilities Complaints Offering warranties … There are different types of warranties that businesses can offer to consumers. These warranties do not override or limit consumer guarantees and consumers may be entitled to a repair, replacement or refund, even if any voluntary …
  8. Consumer rights & guarantees

    12 July 2018 - have reasonably foreseen the problem. This is in addition to your repair, replacement or refund rights. Warranties … to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service. COVID-19 … rights. Hands fixing washine machine Repair, replace, refund If a product or service you buy fails to meet a consumer …
  9. Pandora to fix its consumer rights practices

    22 March 2019 - warranty policy.” “If consumers have purchased a product that has a major fault, they can request a full refund from … complaints that Pandora staff told customers seeking redress for faulty products that it did not provide refunds and that Pandora’s warranty policy overrode the consumer guarantees protections under the ACL. Following an investigation, the ACCC …
  10. Selling parallel imports

    30 October 2018 - Refunds, returns and warranties When you sell parallel imported products to Australian consumers, you will be responsible … What are parallel imports? Your obligations as a seller of parallel imports ACCC view of parallel imports Refunds, returns and warranties Tips for good business practice More information What are parallel imports? Parallel importing, also known as grey …