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  1. Internet sweep shows improvements to disclosure in online booking processes

    16 December 2015 - processes. These fees and charges included compulsory booking fees or credit card surcharges which were not disclosed until the payment …
  2. Support small business: Actions undertaken to achieve our purpose

    18 October 2018 - to enforce the ban on excessive payment surcharges on debit and credit cards. To support the priority, we: enforced provisions … business-to-business unfair contract terms excessive payment surcharges country of origin labelling the Joint Parliamentary Inquiry …
  3. Small business and the Competition and Consumer Act ( PDF 1.45 MB )

    11 January 2018 - 1 Restaurants, cafés and bistros that charge a surcharge on certain days don’t need to comply with the requirement to provide a total price in relation to their menus. However, the menu must include the words ‘a surcharge of [percentage] applies on [the … Small business and the Competition & Consumer Act: Your rights and responsibilities Imposing payment surcharges Businesses …
  4. Empower consumers: Actions undertaken to achieve our purpose

    18 October 2018 - care and skill 4 846 55B(1)—Payment surcharges must not be excessive 4 124 56–57—Guarantee relating to the supply of goods …
  5. ACCC & AER Annual Report 2017-18 ( PDF 3.43 MB )

    18 October 2018 - ACCC & AER Annual Report 2017-18 A n n u al R ep ort 2017–18 2017–18 Australian Competition and Consumer Commission and the Australian Energy Regulator Annual Report A ustralian C om petition and C onsum er C om m ission and the A ustralian Energy R egulator October 2018 accc.gov.au http://www.accc.gov.au 2017–18 Annual Report Australian Competition and Consumer Commission and the Australian Energ …
  6. Platform Operators in the Sharing Economy ( PDF 326.72 KB | DOCX 118.69 KB )

    3 November 2016 - consumers may be misled about the true price. Similarly, if platform operators impose a surcharge for payments using credit, debit or pre-paid cards, the surcharge must not exceed the costs to the platform operator of accepting the payment method. For more information visit payment surcharges on the ACCC website. Platform operators should:  ensure that displayed prices …
  7. ACCC to China Eastern Airlines Corporation Limited re Request for Further Information - W ( DOCX 208.63 KB )

    23 December 2014 - surcharges, charges and any taxes (excluding sales taxes, goods and services taxes or value-added taxes) – detailing what is included (fuel surcharges, landing charges, etc.) 4. any other ticket revenues (please specify) 0. route profitability profit … flyer revenues, any surcharges (such as fuel surcharges), any charges (such as landing charges) and any taxes (excluding …
  8. ACCCount - September Quarter 2016 ( PDF 668.76 KB | DOCX 204.8 KB )

    10 November 2016 - 40 Excessive payment surcharges
  9. ACCC to Qantas Airways Limited re Request for Further Information ( PDF 182.67 KB )

    23 December 2014 - class) on Qantas operated flights, separated into: i. base fare revenue ii. surcharges, charges and any taxes (excluding sales taxes, goods and services taxes or value-added taxes) – detailing what is included (fuel surcharges, landing charges … to first class, business class, premium economy and economy Passenger revenue includes frequent flyer revenues, any surcharges
  10. ACCC to China Eastern Airlines Corporation Limited re Request for Further Information ( PDF 182.23 KB )

    23 December 2014 - separated into: i. base fare revenue ii. surcharges, charges and any taxes (excluding sales taxes, goods and services taxes or value-added taxes) – detailing what is included (fuel surcharges, landing charges, etc.) iii. any other ticket revenues (please … and economy Passenger revenue includes frequent flyer revenues, any surcharges (such as fuel surcharges), any charges (such …