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  1. Pricing & surcharging

    23 June 2016 - retailers must also display unit pricing on their shelf labels. Customer swiping card through EFTPOS machine Payment surcharges If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. The ACCC will investigate complaints of excessive payment surcharging and take enforcement …
  2. Excessive payment surcharge ban

    31 August 2017 - surcharges for using certain types of EFTPOS, Mastercard, Visa and American Express cards to make payments. The excessive surcharging ban has applied to large businesses since September last year and now extends to all businesses that are either based in Australia or use an Australian bank. The ban does not affect businesses that choose not to apply a surcharge to payments …
  3. Consumers

    28 June 2017 - Featured topics Person using a tablet to shop online Credit, debit & prepaid card surcharges A new ban stops businesses from charging payment surcharges on credit, debit and prepaid card payments that are excessive. Protecting yourself from scams Scammers know how to press your buttons to get what they want. One of the best ways to combat this is to stay one step …
  4. Ban on excessive payment surcharging

    26 May 2016 - The Competition and Consumer Amendment (Payment Surcharges)  Act 2016 commenced on 25 February 2016. The Act inserts a new part into the Competition and Consumer Act 2010 (CCA) which bans excessive payment surcharges. On 26 May 2016 the RBA published its Standard which relates to surcharges by merchants when charging customers for the use of a credit or debit card …
  5. Publications

    3 November 2017 - as ‘free range’. 6 February 2018 Payment surcharges - only charge what it costs you Payment surcharges - only charge what it costs you Do you charge customers a surcharge on transactions? This is a quick guide to what you can and can’t include when working out your surcharge. 24 January 2018 Small business in focus - 1 July to 31 December 2017 Small business in focus …
  6. Fines & penalties

    9 May 2018 - Consumer Law Franchising and Horticulture Codes Carbon tax price reduction obligations Payment surcharges More information … a listed corporation and $2520 for an individual per alleged contravention. See: Carbon tax repeal Payment surcharges If we believe that a business has charged a payment surcharge which is excessive, we can issue an infringement notice …
  7. Ban on excessive surcharging by large businesses starts today

    1 September 2016 - on charging consumers excessive payment surcharges, which commences today. “The new law limits the amount a large business can … large businesses to review their pricing practices. We expect to see a move from flat-fee surcharges for purchasing items like flights, towards percentage-based or capped surcharges. The ACCC is aware that some event ticketing companies …
  8. Browse publications

    3 November 2017 - 6 February 2018 Payment surcharges - only charge what it costs you Payment surcharges - only charge what it costs you Do you charge customers a surcharge on transactions? This is a quick guide to what you can and can’t include when working out your surcharge. 24 January 2018 Small business in focus - 1 July to 31 December 2017 Small business in focus - 1 July to 31 December …
  9. ACCC to commence excessive surcharge compliance role on 1 September 2016

    26 May 2016 - 26 May 2016 The Australian Competition and Consumer Commission will begin enforcing the ban on excessive surcharges … Standard which relates to surcharges by merchants when charging customers for the use of a credit or debit card. Surcharges … will limit the amount businesses can surcharge customers for use of payment methods such as most credit and debit cards …
  10. Displaying prices

    1 June 2017 - Component pricing Multiple pricing Misleading advertising Two-price comparison advertising Credit card surcharges Unit pricing … as prices for all the other aspects. Restaurants, cafes & bistros Restaurants, cafes and bistros that charge a surcharge on certain days do not need to provide a separate menu or price list or have a separate price column with the surcharge factored …