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  1. Payment surcharges

    13 August 2021 - If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. The ACCC will investigate complaints of excessive payment surcharging and take enforcement action where necessary. The ban Requirements for businesses Enforcing the ban Card surcharges
  2. Q&A: Payment surcharges

    31 October 2018 - If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. Our questions and answers provide detailed information about the ban. When does the ban start? What is a payment surcharge? Included and excluded payment types When will a payment …
  3. Payment surcharges - only charge what it costs you

    24 January 2018 - Published: 24 January 2018 PDF (175.71 KB) Listen to PDF Accessibility Do you charge customers a surcharge on transactions? This is a quick guide to what you can and can’t include when working out your surcharge. Tags Audience Business Small business Topics Pricing Payment surcharges - only charge what it costs you …
  4. Pricing & surcharging

    23 June 2016 - retailers must also display unit pricing on their shelf labels. Customer swiping card through EFTPOS machine Payment surcharges If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. The ACCC will investigate complaints of excessive payment surcharging and take enforcement …
  5. Displaying prices

    24 September 2019 - Component pricing Multiple pricing Misleading advertising Two-price comparison advertising Credit card surcharges Unit pricing … Restaurants, cafes & bistros Restaurants, cafes and bistros that charge a surcharge on certain days do not need to provide a separate menu or price list or have a separate price column with the surcharge factored in. However, the menu must include …
  6. Garuda ordered to pay $19 million for price fixing

    30 May 2019 - for colluding on fees and surcharges for air freight services. The penalties follow the ACCC’s court action against a global air … to agreements that fixed the price of security and fuel surcharges, as well as a customs fee from Indonesia. It was ordered to pay $15 million . A further $4 million was ordered for the imposition and level of insurance and fuel surcharges from Hong …
  7. Price displays

    8 May 2022 - unless and until you deselect them. Restaurants, cafes & bistros Restaurants, cafes and bistros that charge a surcharge on certain days do not need to provide you a separate menu or price list or have a separate price column with the surcharge included. However, the menu must include the words 'a surcharge of [percentage] applies on [the specified day or days]' …
  8. Industry associations

    31 October 2018 - on dealings with consumers centre on: False or misleading claims Pricing & surcharging Consumer guarantee rights Product safety …
  9. Cartels case studies & legal cases

    10 August 2020 - to investigate claims that many major airlines had colluded in the setting of their fuel and security surcharges. German carrier …
  10. Law Council of Australia

    4 August 2017 - surcharges, and a customs fee, for the carriage of air freight from origin ports in Hong Kong (both airlines), Singapore (Air NZ …