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  1. Payment surcharges

    13 August 2021 - If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. The ACCC will investigate complaints of excessive payment surcharging and take enforcement action where necessary. The ban Requirements for businesses Enforcing the ban Card surcharges
  2. Credit, debit & prepaid card surcharges

    13 August 2021 - Businesses are banned from charging excessive payment surcharges on credit, debit and prepaid card payments. The ACCC will investigate consumer complaints and take enforcement action where necessary. Payment surcharges Ban against excessive surcharges Included and excluded payment types Typical surcharge costs If businesses introduce other fees Applying a surcharge to all …
  3. Q&A: Payment surcharges

    31 October 2018 - If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. Our questions and answers provide detailed information about the ban. When does the ban start? What is a payment surcharge? Included and excluded payment types When will a payment …
  4. Payment surcharges - only charge what it costs you

    24 January 2018 - Published: 24 January 2018 PDF (175.71 KB) Listen to PDF Accessibility Do you charge customers a surcharge on transactions? This is a quick guide to what you can and can’t include when working out your surcharge. Tags Audience Business Small business Topics Pricing Payment surcharges - only charge what it costs you …
  5. Prices, surcharges & receipts

    23 June 2016 - a payment surcharge that is excessive. Make sure you keep a copy of your receipt or some other proof of purchase in case … at cash register Credit, debit & prepaid card surcharges A new ban stops businesses from charging payment surcharges … action where necessary. Prices, surcharges & receipts …
  6. Pricing & surcharging

    23 June 2016 - retailers must also display unit pricing on their shelf labels. Customer swiping card through EFTPOS machine Payment surcharges If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. The ACCC will investigate complaints of excessive payment surcharging and take enforcement …
  7. Fines & penalties

    12 September 2022 - Payment surcharges More information Definitions Fines are monetary fines (criminal penalty) imposed by courts in criminal … for breaches of certain obligations. Payment surcharges If we believe that a business has charged a payment surcharge which … of consumers who have been charged an excessive surcharge, as well as seek injunctions and various non-punitive orders (including …
  8. Displaying prices

    24 September 2019 - Component pricing Multiple pricing Misleading advertising Two-price comparison advertising Credit card surcharges Unit pricing … Restaurants, cafes & bistros Restaurants, cafes and bistros that charge a surcharge on certain days do not need to provide a separate menu or price list or have a separate price column with the surcharge factored in. However, the menu must include …
  9. Component pricing

    29 April 2021 - exemption from the component pricing requirements to cafés and restaurants. Café and restaurant menu surcharges are not required to adhere to the component pricing requirements so long as certain conditions are met: the menu displays a surchargesurcharge of [percentage] applies on [the specified day or days]', and the prescribed words are displayed in a transparent …
  10. Price displays

    8 May 2022 - unless and until you deselect them. Restaurants, cafes & bistros Restaurants, cafes and bistros that charge a surcharge on certain days do not need to provide you a separate menu or price list or have a separate price column with the surcharge included. However, the menu must include the words 'a surcharge of [percentage] applies on [the specified day or days]' …