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  1. Payment surcharges

    6 February 2019 - If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. The ACCC will investigate complaints of excessive payment surcharging and take enforcement action where necessary. The ban Requirements for businesses Enforcing the ban More information …
  2. Credit, debit & prepaid card surcharges

    30 October 2018 - Businesses are banned from charging excessive payment surcharges on credit, debit and prepaid card payments. The ACCC will investigate consumer complaints and take enforcement action where necessary. Payment surcharges Ban against excessive surcharges Included and excluded payment types Typical surcharge costs If businesses introduce other fees EFTPOS minimums Enforcing …
  3. Q&A: Payment surcharges

    31 October 2018 - If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. Our questions and answers provide detailed information about the ban. When does the ban start? What is a payment surcharge? Included and excluded payment types When will a payment …
  4. Prices, surcharges & receipts

    23 June 2016 - a payment surcharge that is excessive. Make sure you keep a copy of your receipt or some other proof of purchase in case … Credit, debit & prepaid card surcharges A new ban stops businesses from charging payment surcharges on credit, debit … necessary. Prices, surcharges & receipts …
  5. Pricing & surcharging

    23 June 2016 - retailers must also display unit pricing on their shelf labels. Customer swiping card through EFTPOS machine Payment surcharges If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. The ACCC will investigate complaints of excessive payment surcharging and take enforcement …
  6. Displaying prices

    31 October 2018 - Component pricing Multiple pricing Misleading advertising Two-price comparison advertising Credit card surcharges Unit pricing … as prices for all the other aspects. Restaurants, cafes & bistros Restaurants, cafes and bistros that charge a surcharge on certain days do not need to provide a separate menu or price list or have a separate price column with the surcharge factored …
  7. Consumers

    28 June 2017 - Featured topics Person using a tablet to shop online Credit, debit & prepaid card surcharges A new ban stops businesses from charging payment surcharges on credit, debit and prepaid card payments that are excessive. Protecting yourself from scams Scammers know how to press your buttons to get what they want. One of the best ways to combat this is to stay one step …
  8. Fines & penalties

    25 October 2018 - Consumer Law Franchising and Horticulture Codes Carbon tax price reduction obligations Payment surcharges More information … surcharges If we believe that a business has charged a payment surcharge which is excessive, we can issue an infringement notice … surcharge, as well as seek injunctions and various non-punitive orders (including community service and probations orders …
  9. Publications

    3 November 2017 - as ‘free range’. 6 February 2018 Payment surcharges - only charge what it costs you Payment surcharges - only charge what it costs you Do you charge customers a surcharge on transactions? This is a quick guide to what you can and can’t include when working out your surcharge. 24 January 2018 Small business in focus - 1 July to 31 December 2017 Small business in focus …
  10. Browse publications

    3 November 2017 - 6 February 2018 Payment surcharges - only charge what it costs you Payment surcharges - only charge what it costs you Do you charge customers a surcharge on transactions? This is a quick guide to what you can and can’t include when working out your surcharge. 24 January 2018 Small business in focus - 1 July to 31 December 2017 Small business in focus - 1 July to 31 December …