Telstra's migration of fixed line services

  • In 2010, the Australian Government introduced legislation to reform the telecommunications industry.
  • This included a framework to bring about the structural separation of Telstra.

What the ACCC does

  • We assess compliance with Telstra’s structural separation undertaking and migration plan.
  • We monitor consumer issues and competition while Telstra’s legacy fixed line services are being migrated to the National Broadband Network (NBN).
  • We report on Telstra’s compliance with its structural separation undertaking each year.

What the ACCC can't do

  • We don’t determine when a customer’s Telstra service will switch to the NBN.
  • We don’t set retail prices for consumers to access the NBN.

About the structural separation of Telstra

In 2010, the Australian Government introduced legislation to reform the telecommunications industry. This included a framework to bring about the structural separation of Telstra.

Telstra’s legacy fixed line services are being migrated to the wholesale-only National Broadband Network (NBN). Migration occurs as the NBN rolls out across the country. Customers with access to the NBN have a choice of retail service providers.

Telstra has a structural separation undertaking in place, which contains several obligations to promote competition during the migration process.

See Telstra's structural separation undertaking for further information on the undertaking and NBN progress reports for the current rollout status.

What we do in monitoring Telstra’s compliance

The ACCC has a role in monitoring and assessing compliance with:

  • Telstra’s structural separation undertaking. Its obligations are designed to promote competition during the National Broadband Network (NBN) rollout and migration of services.
  • Telstra’s migration plan. This is part of the structural separation undertaking. It sets out the steps Telstra is taking to migrate voice and broadband services to the NBN from Telstra’s legacy copper and hybrid fibre networks.

We provide a report each year to the Minister for Communications on Telstra’s compliance with its structural separation undertaking.

Telstra’s Structural Separation Undertaking and migration plan, accepted by the ACCC in February 2012, specify Telstra’s commitments to progressively migrate its fixed line voice and broadband services onto the wholesale-only National Broadband Network (NBN) and promote equivalence and transparency during the transition period.

14 Jul 2022

Migration of fixed line access service projects

See a complete list of telecommunications and internet projects.

Title Industry Type Status
Telstra's Migration Plan Communications Compliance assessment Ongoing
17 December 2020

The Migration Plan sets out the steps that Telstra will take to progressively migrate voice and broadband services from its copper and Hybrid Fibre Coaxial networks to the NBN.

ACCC assessment of NBN-Telstra service delivery agreements Communications Compliance assessment Finalised
2016

On 2 September 2016 the ACCC released a report finalising its assessment of the NBN Co-Telstra service delivery agreements.

Telstra's structural separation undertaking Communications Monitoring Ongoing

On 19 June 2013, the ACCC approved two minor variations to Telstra's SSU.

Telstra's migration plan required measures Communications Compliance assessment Ongoing
20 Jul 2012

Telstra’s migration plan requires it to develop six 'required measures' that relate to the operating processes Telstra will follow when disconnecting customers from its copper and HFC networks.

This project page contains information and correspondence about Telstra’s Roadmap and Work Plan for the development of the required measures.

Telstra's migration plan required measures 1(a) & 1(b) Communications Compliance assessment Finalised
21 May 2014

This project page contains Telstra’s submission of required measures 1(a) and 1(b), which relate to ‘pull through’ NBN connection processes, and includes the ACCC’s consultation and assessment of these measures.

These required measures were approved by the ACCC on 21 May 2014 and are now part of Telstra’s migration plan. See Measures 1(a) & 1(b) approved.

Telstra's migration plan required measures 2, 3, 4 & 6 Communications Compliance assessment Ongoing
26 September 2013

This project page contains Telstra’s submission of required measures 2, 3, 4 and 6 which relate to:

  • the process for managed disconnection of copper services on the disconnection date
  • the process for managed disconnection of hybrid fibre coaxial (HFC) services
  • the process for Telstra to build copper paths at premises which had previously been permanently disconnected, in order to supply special services and special service inputs
  • an information security plan on the use and disclosure of NBN Co migration information.
Assessment of Telstra's SSU & draft migration plan Communications Compliance assessment Finalised
2012

On 6 March 2012, Telstra's Structural Separation Undertaking and Migration Plan came into force.

Operational separation of Telstra Communications Monitoring Historical

Prior to the commencement of the Structural Separation Undertaking (SSU), Telstra was subject to an operational separation framework which was intended to promote equivalence between Telstra wholesale and retail customers.

See also

National Broadband Network (NBN) access regulation

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