Telecommunications monitoring

  • The ACCC monitors and reports on competition in the telecommunications industry
  • We collect information from telecommunication providers to help inform our work.

What the ACCC does

  • We collect information to monitor competition, track market developments, and inform regulatory decisions.
  • We publish reports on the communications market and specific topics using the data and information we collect.
  • We meet requests by the Minister to monitor or report on an aspect of competition in the telecommunications industry.

What the ACCC can't do

  • We don’t set the retail prices of telecommunications.

We collect information

We collect information to monitor competition, track market developments, and inform regulatory decisions.

We collect information from:

  • telecommunication providers through record keeping rules
  • carriers and carriage service providers on specific functions and communication matters, under powers provided to us by legislation
  • Telstra on retail pricing information for basic carriage services. This is required by tariff filing powers in Part XIB, Division 5 of the Competition and Consumer Act 2010 
  • Telstra on Structural Separation Undertaking compliance reports.

We publish a communications market report each year

We produce a report each year on:

  • competition in the Australian telecommunications sector
  • changes in the prices paid by consumers for telecommunications services.

We do this to promote transparency and support competition in markets.

The report uses:

  • data sourced through our monitoring activities
  • information that telecommunications providers must provide as part of record keeping rules, undertakings or legislation.

We must publish the report on our website by 31 December each year.

The communications market report is made up of two parts — competitive safeguards within the Australian telecommunications industry and changes in the prices paid by consumers for telecommunications services. The ACCC is required to publish this report on its website by 31 December of the relevant financial year.
10 Dec 2021

We produce reports on specific topics

Telstra reports

Broadband performance reports

The Measuring Broadband Australia program provides Australian consumers with accurate and independent information about broadband performance to help in their purchasing decisions.

See:

Other reports

Some reports we publish are prepared by providers as part of their record keeping, reporting and legislative obligations.

These include:

  • Digital radio services reports
  • NBN Co reports

See also

Telecommunications industry record keeping and reporting obligations

Tags

Audience