- Telecommunications providers, carriers and companies must lodge reports and information with the ACCC
- We use reports and information to monitor compliance and to inform our decisions.
What the ACCC does
- We require telecommunications providers, carriers and companies to provide us with specific reports and information.
- We may publish certain information or reports using a disclosure direction.
What the ACCC can't do
- We don’t give confidential information to the public unless a disclosure direction is in place.
- Record keeping rules - Carriers and carriage service providers
- Access agreement reporting - Carriers and carriage service providers
- Copies of access agreements - Suppliers of declared services
- NBN Co wholesale market indicators reporting
- Digital radio joint venture company reporting
- Superfast and broadband carriage services reporting
- See also
Record keeping rules - Carriers and carriage service providers
Who it applies to
It applies to carriers and carriage service providers that are covered by a current record keeping rule.
About record keeping rules
The ACCC has the powers to:
- make a record keeping rule
- require that specified carriers and carriage service providers comply with the rule.
A rule can specify the records a provider must keep, how reports need to be prepared, and when reports need to be provided to us.
Our powers come from section 151BU of the Competition and Consumer Act 2010.
How to provide records and reports to us
Email RKRinbox@accc.gov.au to provide records and reports to us under a record keeping rule, unless the rule specifies another method.
Current record keeping rules
The following telecommunications record keeping rules are in operation:
- Measuring Broadband Australia record keeping rule
- Customer access network record keeping rule
- Division 12 record keeping rule
- Internet activity record keeping rule
- NBN services in operation record keeping rule
- Audit of telecommunications infrastructure assets record keeping rule
Revoked record keeping rules
The following record keeping rules have been revoked or allowed to expire:
- Building block model record keeping rule, allowed to expire on 30 June 2021
- Regulatory accounting framework record keeping rule, revoked on 20 October 2017
- Access to Telstra exchange facilities record keeping rule, allowed to expire on 14 July 2017
- Bundled services record keeping rule, revoked on 2 July 2014
- Telstra accounting separation record keeping rules, revoked on 28 March 2014.
Access agreement reporting - Carriers and carriage service providers
Who it applies to
It applies to carriers and carriage service providers.
About the requirements
Carriers and carriage service providers must lodge a report every 3 months with the ACCC setting out:
- any access agreements and variation agreements for declared services in force during the quarter
- any access agreements relating to a declared service terminated during the quarter.
The ACCC may request copies of access agreements from companies that supply declared services.
See Access agreement reporting for more information including how to submit reports.
Copies of access agreements - Suppliers of declared services
Who it applies to
It applies to companies that supply a service that has been declared.
About the requirements
The ACCC may set default prices and other terms and conditions of access to declared services.
The ACCC may request a copy of the access agreement from a company that supplies a declared service.
- Access agreement reporting requirements
- Digital radio access regulation
- Mobile termination services access regulation
- Transmission services and facility access regulation
- Non-NBN fixed line services access regulation.
NBN Co wholesale market indicators reporting
NBN Co is required to prepare a report every 3 months for the ACCC as part of the NBN services in operation record keeping rules.
The report provides an overview of the NBN wholesale market with a focus on residential broadband services.
See NBN wholesale market indicators reports.
Digital radio joint venture company reporting
Digital radio joint venture companies must submit a report each year to the ACCC.
The report covers compliance with legislation and the digital radio services undertakings.
See Digital radio services annual reports.
Superfast and broadband carriage services reporting
Who it applies to
It applies to carriers captured by the Carrier Licence Conditions (Networks supplying Superfast Carriage Services to Residential Customers) Declaration 2014.
About the requirements
Carriers must notify the ACCC in writing that the carrier licence conditions apply to them within 20 days.
There are different reporting requirements for carriers that operate on a wholesale-only basis and those that are not operated on a wholesale only basis. Exemptions for carriers may apply.