Broadband speed claims industry guidance

Industry guidance & 2022 review28 January 2022

On 21 August 2017, the ACCC published guidance for retail service providers on how to advertise speeds for fixed-line broadband services, including clearly identifying typical peak speeds.

In May 2019, the ACCC published updated guidance to improve clarity, maintain currency, and apply to services supplied over fixed wireless networks.

In October 2020, the ACCC updated the guidance to address emerging products with higher download and upload speeds.

In January 2022, the ACCC began consulting stakeholders about amending the guidance to improve retailers’ information about upload speeds and fixed wireless services on alternative networks.

The consultation paper, report and submissions can be viewed below.