On 21 August 2017, the ACCC published guidance for retail service providers on how to advertise speeds for fixed-line broadband services, including clearly identifying typical peak speeds.
In May 2019, the ACCC published updated guidance to improve clarity, maintain currency, and apply to services supplied over fixed wireless networks.
In October 2020, the ACCC updated the guidance to address emerging products with higher download and upload speeds.
In October 2022, the ACCC the guidance to improve retailers’ information about upload speeds and factors affecting the speeds of services on alternative fixed wireless networks.
The consultation paper, report and submissions can be viewed below.
Report
| Document title | Published date |
|---|---|
| Broadband speed claims: Industry Guidance - Decision Report ( PDF 357.5 KB ) | 31 October 2022 |
Submissions
| Document title | Published date |
|---|---|
| Australian Communications Consumer Action Network (ACCAN) ( PDF 166.38 KB ) | 31 October 2022 |
| AGL ( PDF 34.35 KB ) | 31 October 2022 |
| Aussie Broadband ( PDF 232.35 KB ) | 31 October 2022 |
| Communications Alliance ( PDF 215.98 KB ) | 31 October 2022 |
| Internet Association of Australia (IAA) ( PDF 63.61 KB ) | 31 October 2022 |
| NBN Co ( PDF 349.06 KB ) | 31 October 2022 |
| Optus ( PDF 227.2 KB ) | 31 October 2022 |
| Swoop Holdings ( PDF 549.13 KB ) | 31 October 2022 |
| Telstra ( PDF 187.26 KB ) | 31 October 2022 |
| Telecommunications Industry Ombudsman (TIO) ( PDF 625.74 KB ) | 31 October 2022 |
| TPG Telecom ( PDF 266.92 KB ) | 31 October 2022 |
| Uniti Group ( PDF 204.2 KB ) | 31 October 2022 |
| Vocus Group ( PDF 105.19 KB ) | 31 October 2022 |