Broadband speed claims industry guidance

Industry guidance & 2022 review31 October 2022

On 21 August 2017, the ACCC published guidance for retail service providers on how to advertise speeds for fixed-line broadband services, including clearly identifying typical peak speeds.

In May 2019, the ACCC published updated guidance to improve clarity, maintain currency, and apply to services supplied over fixed wireless networks.

In October 2020, the ACCC updated the guidance to address emerging products with higher download and upload speeds.

In October 2022, the ACCC the guidance to improve retailers’ information about upload speeds and factors affecting the speeds of services on alternative fixed wireless networks.

The consultation paper, report and submissions can be viewed below.