Inquiries into disputes about bulk mail services

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On 10 August 2012 the ACCC released a draft guide on how the ACCC would inquire into potential disputes between Australia Post and users of its bulk mail services.

On 14 December 2012 the ACCC released a final guide on how the ACCC would inquire into potential disputes between Australia Post and users of its bulk mail services.

Regulations made under section 32B of the Australian Postal Corporation Act 1989 allow the ACCC to inquire into disputes about the terms and conditions, including price of access to Australia Post’s bulk mail services.

The intent of these provisions, as stated in the explanatory memorandum to the Postal Services Legislation Amendment Bill 2003, is to ensure that ‘persons who use bulk mail services receive fair and reasonable terms and conditions in relation to the supply of those services’.

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