On 2 November 2017, the ACCC commenced a public inquiry to determine whether NBN wholesale service standard levels are appropriate, and consider whether regulation is necessary to improve consumer experiences.
The ACCC released a discussion paper on 18 December 2017 seeking feedback from interested stakeholders.
On 11 September 2018, the ACCC accepted a court enforceable undertaking from NBN Co to make changes to its wholesale service level commitments to support positive consumer experiences on the NBN.
The ACCC released a second discussion paper on 7 December 2018 seeking further input on matters raised by stakeholders in the inquiry that were not fully addressed by NBN Co's enforceable undertaking.
On 1 October 2019, the ACCC released its draft decision as part of the NBN wholesale service standards inquiry.
On 2 April 2020, the ACCC released a position paper and put the NBN wholesale service standards inquiry on hold to allow stakeholders to focus on responding to the COVID-19 pandemic.