NBN wholesale service standards inquiry

Project overview


On 2 November 2017, the ACCC commenced a public inquiry to determine whether NBN wholesale service standard levels are appropriate, and consider whether regulation is necessary to improve consumer experiences.

The ACCC will release a discussion paper in December 2017 seeking feedback from interested stakeholders. The discussion paper will seek stakeholder views on some specific matters, although the ACCC welcomes stakeholder views on any matter relating to NBN wholesale service levels.

The due date for submissions to the discussion paper will be in the first quarter of 2018. The ACCC will advise of the specific date in the discussion paper.

Submissions to the inquiry can be emailed to nbn@accc.gov.au. Further details on making submissions will be provided in the discussion paper.

The ACCC anticipates that the inquiry will conclude in December 2018.


Stages Date


Enquiries can be emailed to nbn@accc.gov.au.