In December 2017, the ACCC made the Broadband performance monitoring and reporting record keeping and reporting rules (RKR). The RKR require NBN Co to report on certain information about the Superfast Carriage Services provided to residential customers who have volunteered to be active participants in the ACCC’s Broadband Performance Monitoring and Reporting Program (the Program).
NBN Co will provide results on a quarterly basis.
The information provided by NBN Co to the ACCC under the RKR will not be published by the ACCC, as personal information about program volunteers will be kept confidential.
In March 2018, the ACCC made minor amendments to the RKR to simplify its operation and update the report format.
On 29 April 2020, the ACCC varied the RKR to collect more detailed data for the Measuring Broadband Australia (MBA) program.