Industry reform

This project page contains Telstra’s submission of required measures 1(a) and 1(b), which relate to ‘pull through’ NBN connection processes, and includes the ACCC’s consultation and assessment of these measures.

These required measures were approved by the ACCC on 21 May 2014 and are now part of Telstra’s migration plan. See Measures 1(a) & 1(b) approved.

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This project page contains Telstra’s submission of required measures 2, 3, 4 and 6 which relate to:

• the process for managed disconnection of copper services on the disconnection date
• the process for managed disconnection of hybrid fibre coaxial (HFC) services
• the process for Telstra to build copper paths at premises which had previously been permanently disconnected, in order to supply special services and special service inputs
• an information security plan on the use and disclosure of NBN Co migration information.

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On 2 September 2016 the ACCC released a report finalising its assessment of the NBN Co-Telstra service delivery agreements.

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Telstra’s migration plan requires it to develop six 'required measures' that relate to the operating processes Telstra will follow when disconnecting customers from its copper and HFC networks.

This project page contains information and correspondence about Telstra’s Roadmap and Work Plan for the development of the required measures.

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The Migration Plan sets out the steps that Telstra will take to progressively migrate voice and broadband services from its copper and Hybrid Fibre Coaxial networks to the NBN.

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Prior to the commencement of the Structural Separation Undertaking (SSU), Telstra was subject to an operational separation framework which was intended to promote equivalence between Telstra wholesale and retail customers.

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