The order stability period (OSP) requires that in the 20 business days prior to the disconnection date for a rollout region, Telstra will not process any orders that relate to the supply of copper and HFC services other than cancellation orders and orders for special services. The first order stability period is scheduled to commence on 24 April 2014.
Under clause 13.2 of the migration plan, Telstra may review the duration and nature of restrictions that apply during the OSP. If Telstra determines that changes are required to the length of the OSP or the number and/or type of orders that are subject to the OSP, then Telstra must consult with the ACCC, ITA Adjudicator and wholesale customers on its proposed variation to the OSP and submit it to the ACCC for approval.
In February 2014 Telstra undertook a review of the OSP and determined that a number of order types should be allowed to proceed during the OSP for both Telstra retail and wholesale customer end-user services. On 9 March, once it had completed its review, Telstra submitted a proposal to the ACCC to allow the following types of orders during the OSP:
- exchange based barring and suspension of services
- order and service remediation, reversals, reconnections for error or credit management purposes
- local number portability
- change of service details for nuisance calls and silent line requests.