Telstra's Migration Plan

Further extension of regulatory forbearance (disconnections of non-serviceable premises)26 June 2019

On 21 June 2019 Telstra requested a further extension of regulatory forbearance from existing disconnection requirements for non-serviceable premises.

On 12 April 2019 the ACCC agreed to an extension to Telstra’s previous forbearance request for 150 business days.

Telstra’s request for a further extension of 150 business days is in response to NBN Co advising Telstra that there are approximately 300 premises subjected to the previous forbearance that are not yet NBN-serviceable.

This proposal means disconnections of services at affected premises will be deferred. Since the NBN has not yet been rolled out to the affected premises, it is not appropriate for Telstra to disconnect the existing legacy services where an NBN service is not available. The proposed variation will provide additional time for NBN Co to make premises serviceable prior to the commencement of managed disconnections.

On 26 June 2019 the ACCC agreed to Telstra’s request for extension of forbearance on the condition that Telstra submits a formal variation to the Migration Plan as soon as practical. The ACCC will consider the variation in accordance with the Migration Plan principles and consult publicly when Telstra submits the proposed variation.